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Overview of role

an you remember the name of Mrs. Smith’s toy poodle or how many sugars Mr Wright takes in his Caramel latte? Did you also know that Rob, the person you are handing over a car to this afternoon uses she/her pronouns?

If you do… you need to join JMG, as we love people who are obsessed about giving outstanding customer experiences and that starts with really knowing your customer

Jardine Motors Group is a premium and luxury retailer comprising of 13 of the worlds most luxurious brands across over 50 sites across the UK.. We are in the top 50 most inclusive employers and are proud to prioritise outstanding customer experiences above all else.

Duties, Responsibilities & Person Specification

Here is why you should come and work for us:

• We grow our own talent! We love promoting people and we offer a wide range of development programs. All our programs and apprenticeships will earn you a recognised qualification.
• Everyone is welcome! We recruit good talent over experience. We are committed to building a diverse workforce and destroying stereotypes. You don’t have to have sold cars before, sometimes it helps.
• We have a generous benefits package including 33 days holiday, (including Bank Holidays), plus you’ll never have to work on your Birthday. Great pension, generous commission schemes, Reward savings, a company car and much more.
• We care about your wellbeing! You’ll have access to a fantastic employee assistance app which includes mental health support, nutritional and financial advice and a Digital GP. We also have over 50 mental health first aiders (and that number is growing) across our business should you ever need to talk to someone confidentially.

What you’ll bring to the role

• Love every customer that walks through the door, sends you an email or calls you to talk about buying a car
• Learn about your customers, it’s the small details that make a difference. Remembering how someone takes their coffee may make someone’s day!
• Help us achieve our targets by supporting customers to buy a new or used car that’s right for them
• Work individually and as part of a team to keep potential and existing customers up to date by sending videos and checking in with any updates
• Hand over the keys and watch with delight as they experience that ‘new car’ smell.

Here’s the legal bit….

FCA:

We are regulated by the Financial Conduct Authority (FCA), as we advise on and sell finance and insurance products. As this role includes FCA regulated activities, we will ask you to complete an FCA questionnaire as part of our recruitment process. You will be asked to declare any unspent criminal conviction, CCJs or bankruptcy. We will look into all declarations made and seek a credit reference, but they may not serve as a bar to employment with us.