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Our Purpose is to transform lives by accelerating growth and sustainability in our community. The role is critical to this purpose by developing value for our customers through our products and services and this driving retention and lifetime value. BigChange is pioneering new, intuitive, and simple to use technology that transforms the ways our customers work

You will be responsible for generating sales opportunities for our sales team by proactively engaging with prospective customers via a range of channels, including but not limited to social media, email, telephone and webinars. You will be inquisitive and have a desire to learn about our core product functionality and service offering and develop an understanding of the competitive landscape. This is crucial to generating new business sales leads in core target markets. You will maintain client records on CRM, answer client questions and managing cold call and warm call leads.

• Generate high-quality sales leads and schedule sales appointments within our Midmarket target markets (companies that have 50 or more employees).
• Conduct thorough research on potential Midmarket B2B clients to assess their needs and effectively promote BigChange products and services.
• Proactively engage with prospective Midmarket BigChange customers through various channels, including telephone, social media, and email.
• Provide valuable insights into BigChange products and services to new business prospects using a variety of communication channels, such as telephone, email, and the exchange of appropriate marketing materials.
• Utilize the BigChange diary system to strategically plan sales appointments based on salesperson, region, and vertical market.
• Acquire in-depth knowledge of core product functionality and service offerings to become a specialist in BigChange's offerings.
• Stay up to date with industry trends and competitors, continuously positioning BigChange as the market leader in all forms of communication.
• Foster and promote positive and collaborative working relationships with the sales team and other departments.
• Maintain accurate client records in the CRM system according to BigChange's established systems and procedures.
• Address client inquiries promptly and professionally regarding credit terms, products, pricing, and availability.
• Maintain disciplined use of the CRM system for effective communication and customer management.
• Coordinate sales efforts with marketing and sales programs, aligning strategies to maximize impact and generate business opportunities.
• Meet and exceed targets for sales appointment bookings, contributing to the overall revenue growth of the company.
• Act in the best interests of BigChange at all times, representing the company with integrity and professionalism.

Requirements

• Proven experience in B2B lead generation or similar customer-facing role.
• Highly proficient in use of social media as a core sales tool to engage with prospects.
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization.
• Excellent organizational skills, with the ability to manage multiple accounts and prioritize tasks effectively.
• Excellent verbal and written communication skills.
• Strong business development and relationship management skills.
• Ability to work towards targets/ KPI.
• Analytical skills to test and improve team performance.
• Strong interpersonal skills with a consultative mindset.
• Self-motivated, goal-oriented, with a relentless focus on customer success.
• Adaptable and open to feedback, with a continuous learning mindset

Benefits

• 27 days annual leave, increasing by a day per completed years service up to a maximum of 30 days.
• An additional 4 gifted BigRecharge days, allocated once a quarter where we all take a paid day off to focus on our wellbeing.
• Gym or zwift membership contributions.
• Income protection and death in service.
• Health care cash plan.
• Enhanced family friendly policies from day one of employment with a £200 gift from BigChange on the arrival of a new baby.
• Company events.
• Learning and development opportunities.

BigChange is officially an Outstanding Company to Work For, according to Best Companies 2021. On the independent Glassdoor website, we have a 4.6 out of 5 rating.

We give talent the chance to progress and be rewarded. And we see the whole person, not just the employee.

BigChange employs over 200+ BigChangers. Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider.

In 2021, we secured £75million investment from Great Hill Partners to take our technology global.

BigChange is an equal opportunity employer. We celebrate differences and support diversity, thriving on it to improve the lives of our BigChangers, our product, and our community. We don’t discriminate based on age; physical, mental, or sensory disability: ethnicity; family status; sex; race; religion or belief; sexual orientation; gender identity and/or expression; marital, civil union or domestic partnership status; family, or parental status. If you would like to be part of a talented team where your voice is heard and your involvement matters, please join us.

We are also proud to be a Disability Confident employer: we understand that the application and traditional interview process does not work for everyone. If you need us to make any adjustments or changes to our existing process, please let us know in your application. Examples of adjustments may include providing application information in different formats, allowing additional time for any tests, providing a copy of interview questions prior to interview; or, conducting interviews remotely or in-person. This list is not exhaustive, and we are open to exploring any reasonable adjustments that may be necessary. If you have a disability and meet all the essential requirements for the role you have applied for, you will be guaranteed an interview.

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