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At Jet2.com we are proud to deliver a VIP Service to our customers. We have some fantastic opportunities to join us as a Customer Helper - Sales Desk and Baggage Tracing Agent at Manchester Airport on a Fixed Term basis for Summer 2023!

What will you do as a Customer Helper - Sales Desk ?

• Create a great first impression and warm welcome, ensuring that all customers receive a VIP service.
• Play an important role help our customers with flight bookings and additional product sales
• Resolve customer enquiries such as flight changes and escalated queries
• Offer a dedicated service to ensure we return items to their owners as quickly and efficiently as possible using World Tracer.

This is a varied and fulfilling role with operational impact and will play a vital part in ensuring we achieve our Sales and Customer Satisfaction targets.

This role is available on a 40 hour per week fixed term. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme. Shifts will cover our 24/7 operation and will include working weekends and bank holidays.

What Can We Offer You?

We offer our valued colleagues a range of benefits including: -

• Generous Discretionary Profit Share Scheme
• Annual pay review
• Free Car Parking
• Free Uniform plus £50 annual allowance towards uniform accessories
• Contributory pension scheme
• 3 x Salary Life Assurance
• 34 days holiday entitlement per annum (pro rata dependent upon contracted hours)
• Option to buy and sell annual leave
• Cycle to Work Scheme
• Career progression opportunities
• Access to Mental Health First Aiders
• Employee Assistance Programme including professional counselling
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights
• Recommend a Friend scheme (£250 for successful referrals)
• Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle

The successful candidate will already be demonstrating Role Model behaviours. You will have a genuine passion for delivering great customer service and be able to demonstrate a proven track record in handling customer queries in a fast paced, ground operations environment. Previous experience of successfully meeting sales targets would be beneficial. You will also have a working knowledge of Microsoft Packages including Outlook and Excel, with good numeracy and communication skills.

Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!