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Sales & Customer Service Representative
FreshCheck Sales & Marketing; Remote or White City, London

Summary:

• Role: A sales and customer service representative to help with customer enquiries and generate sales.
• Required:
• Technical experience with scientific / tech offerings to clients.
• Good communication of technical offerings to a wide audience.
• The ability to listen and engage with customer feedback.
• Good level of IT experience for CRM.
• Useful:
• Experience in the food hygiene testing industry.
• Handling clients of varying sizes with varying needs.
• Experience with innovative product offerings.
• Working with distribution partners and logistics operators.
• Location: London, UK
• Preferred Start Date: Oct – Dec 2023
• Length: Full time
• Salary: £27,500 – 37,500 (depending on experience)

How to Apply
Please email your CV and a cover letter to [email protected]. This isn’t necessary if you’re applying through Indeed / LinkedIn / online applications.

Who Are We?
FreshCheck is developing cutting-edge colour-change hygiene verification tools. We want to ensure hygiene tests are available for everyone to improve health and wellbeing across the world.

This is an extremely exciting opportunity to join us as we begin the rollout of a new Hygiene Verification System. You’ll join a team that are passionate, dynamic, and pushing the boundaries of what can be achieved in the hygiene testing sector (and have fun doing it!).

Purpose of the Job
FreshCheck’s Hygiene Verification System detects bacterial contamination safely, simply and quickly. Our patented technology is growing in the hygiene industry. The purpose of this role is to

• Aid customers with; resolving technical questions, informing clients of issues / errors, and resolving IT / Software issues and elevating where necessary.
• Provide administrative support to the marketing team.
• Contact potential clients.
• Cold calling / emailing potential clients.
• Maintain accurate customer records and update information as needed.

Key Tasks
To further break down the role, some of the key tasks you will be performing are:

• Customer service (technical, IT and advance notification of issues).
• Contacting potential customers and generating sales.
• Providing support to the marketing team, and feedback to the technical team.

Key Objectives

• Maintaining current customer satisfaction.
• Continuing the success of current sales pipeline.
• Driving adoption of FreshCheck products with new customers.
• Enhancing marketing via customer feedback and personal input.

Required Experience

• Technical experience with scientific / tech offerings to clients.
• Good communication of technical offerings to a wide audience.
• The ability to listen and engage with customer feedback.
• Good level of IT experience for CRM.

Who You Are
The people behind FreshCheck are crucial for the work we do, and we look for people that are:

• Good humoured and friendly.
• Able to work independently.
• Have good communication and time management.
• We offer flexible working hours, so the ability to communicate progress is important.
• Diplomatic in conflict resolution with clients.

Not Required, but Helpful
These skills would certainly be helpful, but aren’t absolutely required:

• Experience in the food hygiene testing industry.
• Handling clients of varying sizes with varying needs.
• Experience with innovative product offerings.
• Access to a vehicle for client visits.

Perks

• Flexible hours.
• Highly collaborative, inclusive, and friendly team environment.
• The chance to see your input make a real difference.
• 25 days paid holiday (not including bank holidays).
• Sickness and bereavement pay.
• Attractive maternity and paternity pay.
• A work laptop for remote working.
• Share Scheme.

Diversity and Inclusion
Bacterial contamination affects us all, but many industries that monitor hygiene show a huge lack of diversity. This must change.

We make no judgement about what makes you, you. That means we encourage applications from people regardless of gender, race, sexuality, religion, disabilities, or penchant for tabletop roleplaying games.

We actively encourage members of disadvantaged, minority and underrepresented groups to apply.

Please Note: We are not able to offer visas, so you must be eligible to work in the UK before applying.

Job Type: Full-time

Salary: £27,500.00-£37,500.00 per year

Benefits:

• Company events
• Employee stock purchase plan
• Enhanced maternity leave
• Enhanced paternity leave
• Flexitime
• Sick pay
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 2 years (required)
• B2B sales: 2 years (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom (required)

Willingness to travel:

• 25% (preferred)

Work Location: Remote

Application deadline: 29/09/2023
Reference ID: FCSCR-2023