Sales Customer Service Advisor - Remote Remote
Job description
This is the job
Job Title: Customer Service Advisor
Location: Remote
Salary: £21,320.04
Contract: Full time – permanent
Hours: 36.25 hours over 5 days a week, Monday to Friday shifts between 8am – 7:15pm and alternate Saturday shifts between 9am – 5:15pm
Here at the AA, we’re driven to create confidence amongst drivers, and we’ll instil the confidence in you to sell or retain our customers, by providing the right products to ensure their peace of mind. In return for your hard work, we’ll reward you through our incentive scheme!
No matter what the call, your dedication to the customer will ensure they have the right outcome, every time. You'll be working in a fast-paced environment, within a team that back each other and who set the tone for what our customers can expect from our iconic brand.
We are the engine that keeps Britain moving, apply now to unleash your potential!
Additional Information
No CV, no problem!
We believe that you can be a great fit for this job based on your behaviours and natural abilities, rather than your experience, so you don't need to submit a CV with your application. Instead, simply complete our application form and you'll be sent a series of games that will identify your natural strengths and will determine your suitability for the role. In return, we’ll automatically provide you with feedback.
Your interview
You’ll be invited to meet with our friendly interviewers for a competency interview including a role play. This will last around 60mins.
Onboarding
Once we’ve made you an offer and completed your pre-employment checks, you’ll receive your contract.
Training and going live on the phones
We’re here to support you at every step. Our expert trainers will guide you through your first few weeks of your induction where you should expect to learn lots about how you’ll support our customers in a fun, collaborative and engaging learning environment. You'll then progress onto the Academy where you'll be supported by your Line Manager and colleagues until you become an expert in our behaviours, products, and systems.
Company Description/ Business Unit
Solution bringers. Day makers. Extra milers. We are the AA.
We keep everyone’s show on the road and are here for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers.
