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To support candidates in the UK & Ireland on all routes to membership from post enrolment through to assessment by creating and delivering a full free of charge support programme that links to the RICS Commercial Product portfolio.

Please note, this is a maternity cover - 9 months FTC.

Identify, design and deliver webinar support activities to candidiates across all routes to membership

Collaborate with external support stakeholders to ensure effective locally based support networks are in place

Provide guidance and support to candidates through multiple communication channels.

Promote the RICS Commercial product portfolio to compliment free support being offered.

Support the wellbeing of candidates by signposting them to Lionheart and other appropriate agencies

Deliver candidate contact and communication strategy to maintain engagement levels at all key stages of the qualification journey.

Provide tailored made support packages to corporate accounts through the form of graduate inductions and process webinars as needed.

Actively record, update and amend customer information on internal databases to ensure accurate data.

Ensure confidential and financial information is secure by complying with data protection regulations (GDPR)

To work alongside RICS colleagues in marketing and communications to ensure accuracy and relevance of information is provided across all channels of communication.

Proactively execute RICS strategic campaigns such as subscriptions collection, CPD, retention and readmission campaigns to maintain candidate engagement with RICS.

Monitor trainee data to ensure minimal numbers of candidates are removed from membership for breaching the 6 year candidacy rule (“sleepers”)

To work collaboratively with colleagues in EQS to identify reasons for candidates referring in order to provide alternative support packages.

Maintain up to date knowledge of RICS products and services to support candidates and identify sales opportunities.

Expected Outcomes

Positive evaluation of webinars

Increased candidate satisfaction rates

Measurable improvements in candidates coming forward for submission

Increase in conversion of trainees to new qualified members.

Increase Profession engagement score

Reduction in “sleeper/dormant” candidates

As a globally recognised professional body, everything we do is designed to effect positive change in the built and natural environments. Through our respected global standards, leading professional progression and our trusted data and insight, we promote and enforce the highest professional standards in the development and management of land, real estate, construction and infrastructure. Our work with others provides a foundation for confident markets, pioneers better places to live and work and is a force for positive social impact. With over 134,000 highly qualified trainees and professionals, and offices in every significant financial market, we are ideally placed to influence policy and embed our standards within local marketplaces in order to protect consumers and businesses. In doing so, we can innovate and progress the development of spaces and places so they are fit for future generations, in addition to the challenges faced in the present.

Benefits

Private Medical Insurance

Income protection

Life assurance

Aviva Group Personal Pension (matched to 9%)

Hybrid Working

This role can be performed with a hybrid working arrangement which balances working from home and your contracted office. It is expected that regular attendance in the office will be required in line with team needs.

RICS is an equal opportunity employer committed to diversity and inclusion. We encourage qualified candidates from a wide array of backgrounds to apply because we know that it’s the differences in our people that make the difference to our performance. We are committed to ensuring that all candidates have an equally positive experience, and equal chances for success regardless of any personal characteristics. Please speak to us if we can support you with any adjustments to our recruitment process. Please make sure you have the correct right to work in the country the role resides in.