Position

MAIN PURPOSE

Acting as a Givenchy brand ambassador for our flagship store in New Bond Street, you will welcome clients and deliver luxury customer service to an international clientele and establish strong relationships while maximising profitable sales.

GENERAL DUTIES AND RESPONSIBILITIES

Welcome all clients to the Givenchy Concession ensuring the client feels comfortable in the environment.
Greet all clients and build a relationship with them to assist in selecting the right products for them whilst maintaining the rapport and offering advice
Introduce additional complementary products targeted to your client and share product knowledge.
Process the sale in a confident and professional manner whilst maintaining the relationship with the client
Gather and collate client’s CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client
Maintain store standards on stock and adhere to the visual merchandise guidelines promoting the Givenchy image
Exceed all behavioural requirements including adhering to the dress code and appearance guidelines as indicated by the management team
Actively drive your product knowledge by keeping up to date with fashion trends and competitors, participating in in store training and educating yourself on all Givenchy product lines
Support control and management of stock in line with the guidance from Stock Control colleagues

KEY PERFORMANCE INDICATORS (KPI)

Mystery Shop Results
Weekly and individual sales targets
Conversion Rate
Units per Transaction
Average Transaction Value
Attendance

Profile

A minimum of 2 years’ experience in sales in a high fashion environment. Experience working in a department store in luxury would be preferred
Experience in selling leather goods with an understanding of craftsmanship and quality is a must
Strong business sense and experience working with retail KPI’s is a must
A genuine interest for fashion and Givenchy as a brand
Hardworking and committed to achieving/exceeding targets
Team player and able to work autonomously
Excellent personal presentation – a Givenchy Brand Ambassador
Strong communication and relationship building skills. Existing clientele network would be a plus
Fluent in English is essential and additional languages are an advantage