Sales Consultant (Full time)

Sales Consultant (Full time) London, England

Stella McCartney
Full Time London, England 10.56 - 12.04 GBP Today
Job description

Position

Overview:

To maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus. In doing so, creating and maintaining loyalty to both the store and the brand.


Your Mission:

  • Provide excellent service through continued commitment to our service values and standards.
  • To know and achieve your, and the store's daily, monthly and annual sales targets.
  • Demonstrate knowledge and understanding of different sales techniques, for example cross selling, to drive your sales and KPI's.
  • Maintain an understanding of current products, trends and collections and ensuring that clients are informed and aware.
  • Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.
  • Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate.
  • Understand all policies, procedures and compliance.
  • To ensure that all relevant procedures and policies are understood. To carry out work according to those standards.
  • Presentation must be in line with company's uniform and grooming standards.
  • Understand and align with PCI compliance policy and regulations, consistently.
  • Adheres to Security and Health and Safety regulations.
  • To replenish stock and maintain high standards of merchandise and product presentation.
  • Maintain your designated ‘area of pride'
  • Support the store with cycle counts and during bi annual inventories
  • Support with the processing of shipments and transfers, in line with the relevant procedures.
  • Additional ad hoc duties as when and where necessary within the defined levels of responsibility and accountability of the Sales Consultant role.


Profile

Your Talent:

  • Sales Experience ideally within a luxury brand.
  • Experience in a customer service role with face-to-face customer contact.
  • Ability to adapt to frequent change and a high-pressure environment
  • Ability to initiate contact and communication effectively
  • Motivated by being a great teammate with a common goal
  • Excellent communication skills and other languages are helpful (Cantonese, Mandarin, Russian, Spanish, Arabic)
  • Strong Clienteling skills and experience.

Sales Consultant (Full time)
Stella McCartney

www.stellamccartney.com
London, United Kingdom
Gabriele Maggio
Unknown / Non-Applicable
501 to 1000 Employees
Company - Private
Department, Clothing & Shoe Stores
2001
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