Sales Consultant Birmingham, England
Job description
Ever Wondered what it would be like to work for a brilliant start-up with unlimited possibilities? Well if you have then you are the person we want.
Here at StoreAway we live to shake things up and break the mould, and we want great people who can share that message through their great personalities and Customer Service. Our teams are all immersed in the decisions for their stores and we value every idea no matter how big or small it is.
Storage is a fantastic and ever-changing environment and we aim to be at the forefront of it with the state-of-the-art facilities and technology that we use.
If you feel this is something you want a slice of then definitely read on!!! and remember that even if you don't have all the skills required, we will support you on your fantastic journey with us.
This is a fantastic opportunity to join a brilliant growing company with our amazing teams and unrivalled service. We pride ourselves on offering what no other facility can offer from immersive on-the-job training to new and upcoming technologies.
Our Values are what make us, and without them, we would not be where we are today. From supporting our customers through enquiries and moves; to finding ways to help our local charities and boroughs.
What We Look For:
We are looking for great individuals with that spark of upbeat happiness to help our customers and make them feel welcome. We want someone proactive who has a can-do attitude and who isn't afraid to help customers whether through Phones, Emails or face-to-face. With StoreAway you will be the face of the company and represent the core values that make us great. We expect you to bring a smile and we will bring knowledge.
As a Sales Assistant, your main role will be to report to the store team and to assist our fantastic customers with their enquiries whether current or new. You will have to complete day-to-day cleaning tasks to uphold the store's appearance and ensure that the Health & Safety of our customers is our number one priority.
Customer details are held on a database so some knowledge of IT skills is required. We will also support you in learning these brilliant systems if you haven't already used them before.
Some of your other responsibilities are:
Opening and closing the store
Dealing with the daily banking each day
Being creative and finding new ways to bring customers in
Researching customer base and what we can do to make our customers more welcome.
Attention to detail
KEY ACCOUNTABILITIES:
- Sales – Working to maximise and seek out opportunities to increase sales and achieve targets. Ensuring that the sales process, as detailed in the Sales and Marketing brief, is always put in to practise at every enquiry and with every potential customer.
- Standards - Maintaining the Store Standard ensuring that the daily, weekly and monthly routines and cleaning rota are adhered to.
- Marketing - Actively implement the store marketing plan as detailed in the Sales and Marketing brief. Always promote the features and benefits of using Store Away to both business and domestic customers. Build and maintain professional relationships with associated businesses.
- Customer Service - The store team should be fully focused on delivering excellent customer service and exceed the customer’s expectation by ensuring that we put the customer first always.
- Cost Control - To assist in ensuring that the store operates within its set cost budgets. Customer debt must be minimised by strict adherence to the company procedure.
- Security, Health + Safety - The store must operate in a safe and secure environment for both our customers and staff. This will be achieved by ensuring that store audits are completed, that all legal requirements are complied with, and that all maintenance issues are dealt with in a timely manner. Any issues should be reported immediately to your Operations Team.
- Compliance / Administration – The store must adhere to, and comply with all company policies, procedures and routines, as detailed in the store operations manual. All records must be maintained and filed as per the office layout plan. All new initiatives must be successfully implemented and maintained.
A little from us:
This role includes entry into the company bonus scheme.
Benefits:
- Bonus scheme
Flexible Working Options Available:
- Not offered
Job Type: Permanent
Job Types: Full-time, Permanent
Salary: £24,000.00 per year
Schedule:
- 8 hour shift
- Day shift
Supplemental pay types:
- Bonus scheme
Experience:
- Sales: 1 year (preferred)
Work Location: One location
Reference ID: Sales Consultant
Expected start date: 31/05/2023
