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About the role

Are you looking for a role where you can make a difference to our business and the lives of our customers? Do you want to be a truly valued member of a team? Then we at AXA Health would love to hear from you!

We're recruiting talented Sales Consultants to join our highly successful Retention team in Tunbridge Wells on a permanent, full time basis. You'll be an essential member of the team; talking to customers as they approach their annual renewal. You'll listen to our customers needs and provide suitable cover options offering tailored solutions to help them renew and retain their healthcare.

You'll need to be comfortable having sensitive conversations and taking an empathetic approach, translating factual and complex information in a simple way, converting these enquiries into both sales and retention opportunities through building rapport and active listening skills.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. After your initial training period of 3 months, you'll work at least 40% of your week at our new Tunbridge Wells office.

Working Hours & Shift Pattern: Full time, 37.5 hours per week, rotating shifts Monday to Friday between 8am and 7pm with some Saturday 9am to 1pm shifts.

Induction & Training:

Induction Date: 30th October 2023

When you join us, you'll be given extensive training on our products and tools to ensure you have the knowledge and skills to succeed. You'll receive one to one coaching sessions, take part in role plays, and even listen to live calls. Our sessions will help to motivate and inspire you as well as support you with your sales and retention techniques.

We provide a Career Development Framework that is reviewed every six months for two years with your manager, giving you clear career progression.

What you'll be doing:

• Talking to customers (using call guides) who are looking to renew their Private Healthcare Insurance.
• Listening to customers needs, providing suitable cover options, and offering tailored solutions.
• You'll be translating factual complex information in a simple way, and having sensitive conversations with our customers.
• Converting enquiries into both sales and retention opportunities.
• Building customer rapport.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.

About you

We know that some candidates, may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA, but you’re not sure you tick every box we’d still encourage you to apply.

What we’re looking for:

• Experience in a customer facing role either in person or on the telephone.
• You'll have a natural talent for connecting with people, quick problem-solving ability and positive, can do attitude.
• High level of verbal and written communication & literacy skills.
• Confidence in speaking to a variety of customers, with a Customer First approach.
• Highly adaptable to change and managing multiple priorities.
• You'll have the ability to listen, assess situations quickly and to conduct yourself in a highly professional manner.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary, starting from £27,317 up to £30,963
• Annual sales performance-based bonus of up to 12.5% basic salary
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• AXA employee discounts
• Gym benefits

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [email protected].

#LI-Hybrid #FeelgoodHealth

About AXA

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference.

At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates.