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Full Time Permanent

Salary: £37,180 - £50,308 depending on skills and experience

Location – Field Based

Closing Date: 10th September 2023

The role

We are looking for x3 Full Time Permanent Sales Compliance Consultants to deliver the VWFS (Volkswagen Financial Services) Sales Compliance strategy to ensure VWFS meet our regulatory oversight requirements relating to how our products and services are sold.

This is achieved through robust and consistent observations of distributor performance, including data capture, due diligence and analysis, consultative guidance and risk escalations. This role is also instrumental in developing VWFS’s field-based teams to have an awareness of all things regulatory whilst delivering Sales’ MBOs (Management by Objectives). This is essential in ensuring VWFS can demonstrate we are taking reasonable steps to ensure the business process is controlled effectively, that it complies with the relevant requirements and standards of the regulatory system and has sufficient oversight of distributors to enable targeted risk mitigation (where and when required) and management of good customer outcomes in line with Consumer Duty.

What you will be responsible for…

• Deliver and deploy first line of defence tactics across all VWFS sales channels to meet the strategic direction and objectives of the Sales Department and the wider business
• Maintain a sound understanding of key regulatory obligations applicable to the motor finance industry to ensure you operate in the spirit of treating customers fairly, including development activity to deliver good customer outcomes
• Manage, and suitably evidence, all aspects of our Retailer Risk Review process to identify and challenge sales practices that do not fit with the spirit of regulatory principles. This includes deployment and evaluation of Retailer Risk Self-Assessments, undertaking appropriate tests to validate effectiveness of the retailer network’s relevant controls and implementing effective action plans to mitigate all identified risks and address any conflict with regulator guidelines or VWFS principles or Good Customer Outcomes (GCO) aspirations
• Manage and complete all on-boarding and compliance monitoring checks for all new accounts – including all future 3rd parties (brokers, non-VWG relationships, etc.) required to sell VWFS products and services to ensure suitability and permissions to do so
• Successfully manage network risk escalations by conducting deep-dive retailer analysis and audits of those identified as ‘at risk,’ including implementation of remedial activities, subsequent tracking of those activities and escalations to appropriate stakeholder / committee where non-adherence identified
• Monthly management of GCO reporting to identify trends and ‘at risk’ retailers that may indicate poor customer outcomes or mis-selling of our products – advising stakeholders, prioritising retailer visits, and managing related Sales Development Manager (SDM) activities accordingly.
• Confirm, prepare and deliver updates for Sales’ Quarterly Dealer Performance Reviews (QDPR) and subsequent monthly Sales Management Meetings to inform Sales Management Board on progress made with ‘at risk’ retailers
• Manage any network audit and exploratory assignments requested through wider VWFS business in relation to perceived risk or regulator request – fully and effectively reporting all findings and follow-up activity to satisfy all requirements
• Present clear and concise commercial recommendations, to senior internal and external stakeholders, on required management oversight activities to effectively mitigate consumer and regulatory risks associated with the sale of VWFS products & services
• Provide ongoing market intelligence to Sales’ training and wider sales teams on current and future compliance and GCO risks and opportunities – developing and implementing effective and compliant “best practice” initiatives across the VWFS sales teams, wider business, and network partners
• Assist development of Field Team knowledge, awareness and application of regulatory needs and requirements
• Establish and maintain positive working relationships with key Risk and Compliance related stakeholders, and act in the interests of the wider Volkswagen group of companies to gain support to implement identified development actions
• Deliver effective meetings that include clear agendas and documented actions to engage relevant stakeholders to implement what has been agreed maintaining appropriate meeting cadence.
• Maintain accurate records, plan and communicate actions via Sales Force
• Lead and/or participate in discrete projects within the context of ‘Sales Power’

Who are we looking for?

• Strong self-initiative and problem-solving capability to identify issues from complex data sources to select appropriate audit methodology
• Excellent attention to detail to meet and maintain audit requirements
• Strong commercial acumen including the development of credible business proposals
• Ability to influence and negotiate with others to achieve mutually beneficial outcomes
• Able to have challenging conversations with senior distributor management to discuss non-compliant or at-risk areas and agree specific action plan
• Excellent written and verbal communication skills enabling effective communication skills, across multiple stakeholder levels and business processes
• Able to maintain multiple product related technical information
• Customer focused attitude essential
• Strong organisational, planning and basic project management skills.
• Tenacity and self-motivation with the capability to work under own initiative
• Analytical and can identify root cause to determine the most appropriate and effective course of action
• Good presentation skills, with ability to construct and deliver effective presentations with influence

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.