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Job description

Sales Branch Manager
Branch based

Overview

Property – for us, it’s not just bricks and mortar. A process. A transaction. It’s the moment we hand over the keys to that all-important first home. The ‘yes’ that means a family can enjoy some much-needed extra space. The relocation that means the grandchildren will be on the doorstep, not hundreds of miles away. It’s all about making lives better, richer, more fulfilled. And as a Sales Branch Manager here, you’ll be at the heart of it. You’ll empower your team to make buying, selling, letting or renting a place an exciting opportunity – something to look forward to because the level of service people receive will be, quite simply, exceptional. In return, we’ll give you everything you need to turn each property into more than a home; to create landmark moments in people’s lives – and make a real impact on the success of our business.

About the role

The day to day

It will be down to you to embed a culture of ’customers come first’ in your branch. You’ll do that by acting as role model, by living and breathing our purpose and values, and by creating the kind of positive team environment that allows everyone to flourish. You’ll also help to shape our business as a whole. Part of your focus will be on implementing our sales strategy to help us grow our business organically. We aim to do that by putting an even greater emphasis on our customers and delivering our sales and lettings services through one cohesive branch network. As well as that, we’ll need you to build a solid understanding of the competition in your area and to lead the creation of solutions that will keep us one step ahead.

Your responsibilities will also include:

• Leading the financial performance of your branch for sales, driving sustainable

growth in your area and delivering on your branch performance targets

• Owning the development and implementation of your business plan for your branch (with support from our Regional Director)
• Using MI and trend data to optimise the branch’s performance, developing your understanding of the customer journey to create even more moments that matter
• Taking ownership of branch, Feefo and Google reviews
• Setting measurable targets and benchmarks for the team to enhance branch performance from both a customer and financial/cross-selling perspective
• Developing talent across your team and within the territory through coaching and regular feedback sessions
• Role models leadership within the territory
• Ensuring compliance with all aspects of CPD and regulatory training
• Coaching your team through assessed compliance training
• Overseeing any audit and compliance or control issues quickly and effectively
• Handling any performance management issues quickly and positively in line with our procedures, and always treating colleagues with dignity and respect

Your team

You’ll build and inspire an exceptional branch team – a team that always goes above and beyond to deliver great customer experiences in an environment of ownership, empowerment, collaboration and engagement. Put simply, you’ll do all you can to get the best out of everyone in your team, every single day. That means making sure the team embrace our values and knows how to do the right thing for our customers, their colleagues and the wider business.

Who we’re looking for

How we work is just as important to us as the work we do. So we have certain core behaviours that we look for in everyone – they help to define what makes us different:

Self-Awareness: This is about developing a greater understanding of the impact we have on each other, and on our customers.

Teamship: As individuals we do a fantastic job. As teams, we can move mountains.
Collaboration: By this we mean working with both customers and our own colleagues in other business units so we deliver the kind of fantastic service that will drive our growth.

We’ve also identified a number of competencies that will help us to drive change – we call them enablers. There are several that are particularly relevant to this role:

Authentic: You’re open, honest and trustworthy. You have a good understanding of who you are, and how you impact those around you.

Sound judgement and resilience: You have the courage and curiosity to take considered risks as well as the thoroughness to make informed decisions. You recover quickly from challenges and setbacks.

Customer focus: You know how to create a consistently outstanding, highly customer-focused culture which delivers great experiences to all.

High energy and drive: You have the self-motivation to set high standards and embrace new challenges. Your passion for moving ahead – and bringing people with you – makes everyone feel part of something special.

Results driven: You fully understand required outcomes and you make them happen by employing the resources, tools and actions that will deliver the right results, at the right time.

People first: You create a positive place to work by supporting and challenging your colleagues with respect and positivity. You’re focused on developing the capabilities of those around you as well as your own.

Your skills and experience

For this role, you’ll need a background in residential property sales may be across different brands, along with experience of leading, motivating, coaching and developing a target-driven team. You’ll understand how to manage a branch P&L and drive performance. An extensive knowledge of the geographic area you’ll be working in is important. Your strong business acumen means you can read and easily communicate P&L information, and you know how to plan and deliver a business development strategy. As well as that, we’ll want to see excellent organisation and planning skills, and a clear, articulate communication style. Finally, previous Estate Agency experience would be desirable but not essential and a full driving licence is essential.

Why join us?

At Countrywide, our passion for property and strong focus on people set us apart. We don't see buying, selling, renting and letting as processes - for us, they're all about important, life-changing moments. Which is why we empower our people to create exceptional experiences. The size and scale of our business will open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that we're always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career.

We are committed to developing our colleagues and to providing the highest quality service to our customers. The government is currently introducing regulation to the property industry which will require that all estate agency and letting colleagues hold a qualification in their specialist area (sales or lettings). In order to develop our colleagues, provide a high quality service and work towards regulation, all colleagues who join us are required to hold the a Level 3 qualification in their specialist area (sales or lettings). If you don't already have this qualification you will be required to study for it, and Countrywide will support you to achieve the required standards

Make it more than a home. Apply now.

Job Types: Full-time, Permanent

Salary: £35,000.00-£45,000.00 per year

Benefits:

• Company car
• Company pension
• Life insurance
• Referral programme
• Sick pay
• Wellness programme

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus
• Yearly bonus

Licence/Certification:

• Driving Licence (required)

Work Location: One location