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You are a brand ambassador for Pierre Hermé Paris. You are responsible of the satisfaction of each of our customers.

It is important to understand, be familiar with and implement the sales/service techniques specified by the Sales Manager. A talent for salesmanship, an appreciation for gourmet pastry – to be shared with customers – and attentiveness to detail is also primordial.


MISSIONS & ACTIVITIES

Represent the Pierre Hermé Paris brand

• Follow the company dress code.
• Express yourself in a way that is consistent with the luxury positioning of the house.
• Greet customers as specified in the house service standards.
• Be perfectly familiar with Pierre Hermé Paris products.

Advise and serve customers

• Offer a level of service consistent with the luxury positioning of the house.
• Follow house rules regarding cleanliness, hygiene and safety.
• Meet customer needs, detect potential customer needs and create customer wants.
• Make customers aware of house sales/marketing initiatives.
• Secure customer loyalty.

Boutique and product management

• Ensure that products and packaging materials are properly stored and organised.
• Meet all house standards pertaining to products presentation at the boutiques.
• Arrange products in the product showcases following FIFO practices.
• Anticipate and reorder as needed to ensure a well-stocked display.
• Minimise wastage of both food and non-food products.
• Verify that the boutique is cleaned following house recommendations (front and back of the house).

Teamwork

• Verify that objectives (qualitative and quantitative) are met.
• Ensure a warm and inviting atmosphere at the boutique.

Manage the till and implement cash receipt procedures

• Become perfectly familiar with managing the till and cash receipt procedures.

Communication

• Review customer complaints with the Assistant Manager. Encourage customers to provide feedback, as part of our drive to improve greeting/service practices.
• Inform the Boutique Manager of customer feedback, comments about products or issues to be addressed.
• Facilitate the induction and orientation of new staff.
• Comply with all rules and instructions implemented within Pierre Hermé Paris (e.g. the house communication guidelines, steps for making a sale, and service standards)

Position at Selfridges (Pierre Hermé)

Full time contract

• You ideally have a first experience in customer contact
• You have a good sense of hospitality and a careful presentation
• You appreciate teamwork
• You are sensitive to gastronomy

• Competitive salary

• Holiday allowance

• 50% reimbursement of public transport

• Targets bonus