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Commitment to Diversity and Inclusion

National Music Centre (NMC) believes in the power and importance of diversity and inclusion both in music and in the workplace. We ensure equal opportunity for all qualified applicants and encourage people of all visible minorities, including Indigenous applicants, and those of any religion, sex, age, ability, sexual orientation, gender identity or expression to apply.

About this Position

The Café Barista and Sales Associate is a part-time position and is responsible for providing a positive, consistent, and professional customer service and sales experience to customers of the NMC Gift Shop and Café. The associate is tasked with understanding both the food and beverage offerings as well as the products within the retail side of the NMC Gift Shop. Their primary duties will focus on the café side of the shop; however, retail assistance may be required from time to time. The associate stays current on all coffee and tea industry trends, employing this knowledge while providing a high level of customer service to guests in the space. They are also responsible for educating customers about our premium coffee and tea and culinary menu that our Café offers. This position fulfills any other duties that the Visitor Experience Manager or Retail Coordinator assigns and represents the brand in a professional manner.

NMC Gift Shop and Café is open Wednesday to Sunday. We expect availability throughout the week and weekends, including daytime and evenings.

Responsibilities

Key responsibilities include, but are not limited to:

• Welcoming customers and helping to determine their coffee interest and need
• Preparing and selling a wide variety of food items and beverages, following prescribed recipes and preparations techniques for coffee and tea drinks
• Taking inventory and replenishing items throughout the café when needed
• Cleaning and restocking behind bar and café area, emptying trash and sanitizing equipment and dishes when needed; always maintaining a clean and safe work environment, adhering to safety and sanitation policies
• Assisting in the sale of retail items, including keeping a keen understanding of the newest products and offerings
• Keeping equipment operating by following operating instructions; performing preventive maintenance; calling for repairs
• Ensuring that all food products are handled, stored, prepared, and served safely
• Adhering to all food safety regulations and quality controls
• Maintaining a clean and safe work environment, adhering to safety and sanitation policies
• Managing opening and closing cash procedures and daily cash reconciliation Assisting with the Visitor Experience team when needed, including ticket sales, box office shifts and answering emails and calls
• Conducting inventory counts every 3 months
• Other tasks as required

Qualifications

The successful candidate should possess:

• Minimum 2 years experience in customer service, barista and/or retail
• Experience with POS systems
• Proven safe and accurate cash handling experience
• Excellent communication skills and fluency in English
• Eye for detail and precision, in addition to the desire to create a unique and memorable experience for guests
• Ability to communicate with a wide range of visitors
• Availability to work weekends and evenings
• Proven ability to take initiative and be self-motivated
• Embodies a positive attitude, solution oriented, and customer first mindset
• French or another second language would be an asset

Key Relationships

• Visitor Experience Manager
• Retail Coordinator
• Visitor Experience and Communication Coordinator
• Visitor Experience Ambassadors
• Event Coordinators and Hosts
• Visitors and the General Public

Hourly wage: $15 with tips

Applications

Qualified applicants are invited to send their resume and cover letter to Shahrazad Azzi, Manager of Visitor Experience, at [email protected]. We thank you in advance for your applications, and please note that only those chosen for interviews will be contacted.