sales associate Vancouver
Job description
The Custom Sales Associate is the face of MAKE Custom in our Granville Island retail location.
This is a unique position in one of Vancouver’s most unique stores!
You will drive sales by providing a fun and informative customer service experience and helping people bring their creative custom ideas to life.
Who we are looking for:
- You seek to provide exceptional customer service and are always trying to figure out how to best help customers.
- You are excited about getting people’s creative ideas into reality.
- You are driven by the excitement of helping people with their special moments in life or even helping a new or existing local business get some cool product for their staff/customers .
- You are a community focused person, willing and wanting to help those looking to get creative, sparking this creativity is what wakes you up in the morning!.
- We are one of the busiest stores on Granville Island, you need to be able to thrive in a high energy team/environment.
- You are excited to learn about our “making technologies” AND how to create custom caps, custom ribbon and custom mugs (which you will do in store!)
- You are self motivated and ready to take initiative when it comes to hitting team sales goals in our store. Whether it’s showing our customers the unique ways we can help them create with our custom offerings, promoting a Make Originals t-shirt, or using our tools to customize a mug or hat to make them a gift giving hero, you thrive in a place where no two days are the same.
General Role Responsibilities for Custom Sales Associate:
- "Court Vision": Heads-up floor awareness, making sure everyone is being greeted and introduced to what we make/sell/do here at MAKE as they come into the back area
- Coaching our Customers on how awesome and easy our Designers are and how they can create from home!
- Assisting in taking orders if they are having any troubles/issues
- Printing custom mugs, custom ribbon and pressing caps
- Advocating for MAKE’s departments, motivating teammates with your enthusiastic attitude - cultivating our positive, fun and professional team environment
- To live and breathe our core values: Creativity, Integrity, Teamwork, Quality, playful positivity & Princess Leia
Custom Sales Associate Responsibilities:
- Checking in orders that are delivered to the store via our internal networks
- Assisting customers with sizing and products that are available in store
- Providing accurate information on turnaround times and Managing Expectations of what an end product will look like
- Communicating and Problem Solving with fellow Management on any staff or customer issues that may have arisen
- Running our custom production services including our hat press and mug press.
- Problem Solving and coming up with ideas for Business Development
- Being aware of what’s selling fast (and what’s not), Collaborating with management on what offerings we are missing or could have.
- Engage with customers with conversations and information to help them get their creative juices flowing
- Meeting customers where they are at, having patience with people’s technical level is key to sharing information
- Other duties/tasks as assigned by supervisors/managers.
Why should you want to work with us?
We offer competitive compensation, including an optional extended medical benefits plan for our full-time employees. We have a positive, supportive company culture where you will be given every opportunity to learn and grow. You will be supported and encouraged to be courageous - to speak up when you see an opportunity, and to step up when you see a need.
We are a local Vancouver based company that gives back to the community through various donation programs and sales initiatives.
We support all LGBTQA+ and Indigenous people to apply - we are an open and inclusive community of like minded people that support everyone to thrive.
What do you bring to the table?
2+ years of customer service experience
Experience with custom garment decoration techniques a big asset
Experience with the Adobe suite of products also an asset
Excitement to work on some projects using AI
A genuine love of working with awesome people
Great communication skills and confidence
Passion for creative projects and helping others with them
Job Types: Full-time, Permanent
Salary: $18.00-$20.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Paid time off
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Vancouver, BC V6H 3S4: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 2 years (preferred)
Work Location: In person
Application deadline: 2023-05-15
Expected start date: 2023-07-03
