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Job description

Personal Attributes We Value:

Genuine, Warm, Interested, Appreciation of Style, Humour, Thoughtful, Trustworthy, Responsible, Knowledgeable, Flexible, Enterprising and Inclusive.

The Opportunity

We are looking to recruit a passionate full-time Sales Consultant to lead the way in sales and provide outstanding customer service. The focus of this role is on sales.

What you will do

• Provide excellent levels of customer care, surpassing expectations at every opportunity.
• Maximise every opportunity to exceed sales and KPI targets, using EMBRACE to deliver the highest brand standards.
• Educate clients on proper jewellery care, so the treasure can be enjoyed for generations to come.
• Liaise with customers to keep them fully informed.
• Provide feedback to the merchandising, design, and marketing teams.
• Identify customer needs, pre-empting and answering all related queries.
• Resolve customer complaints promptly and efficiently.
• Investigate problems, develop and propose appropriate solutions.
• Provide enhanced till accountability.
• Follow Company procedures and processes to maintain security.
• Adhere to the brand standards in relation to visual merchandising.
• Encourage client loyalty through data capture and excellent service.

What you will bring

Sales

• Strong sales flare; evidence of exceeding goals and targets, particularly in luxury/fine/high jewellery.
• Excellent client service and sales delivered through omnichannel retail.
• Proactivity, pre-empting client needs.
• Full engagement with social media.

Teamwork

• True team player spirit – keen to share the credit with the team.
• Demonstrates the ability to lead, motivate and train a team.
• Successfully manage multiple demands and competing priorities.
• Excellent communication skills and excellent use of English.

Additionally

• Present a love and appreciation for aesthetics and style.
• Understand and represent the brand attributes.
• Enthusiastic, self-confident and self-motivated.
• Excellent communication skills and excellent use of English.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Company pension
• Employee discount
• Flexitime
• Store discount

Schedule:

• Flexitime
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus
• Quarterly bonus

Language:

• Mandarin (preferred)

Reference ID: SAFTS
Expected start date: 12/06/2023