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Sales Assistant

GRADE Z3 – Z5 £20,709 - £21,099
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Ready for a new challenge and to work for one of Lincolnshire’s most loved charities?

We have an exciting opportunity to join the Shops team as a Sales Assistant working in our flagship superstore ‘The Warehouse’ in Lincoln. Your role will help generate maximum sales, control costs, and deliver profit. The perfect applicant will have a passion for charity retail, social media, fashion and collectables knowledge, thrive in a fast-paced environment and hopefully have experience working in a similar role either commercially or for a charity.

If you want a career where no 2 days are the same and you really do make a difference in people’s lives, then this is the job for you. Rated one of the best Not for Profit Organisations in the UK by the Sunday Times, St Barnabas Hospice offers career progression, professional support and making work, work for you.

Qualifications and Experience:

Applications are welcome from candidates with work experience in a commercial and/or charity retail environment. GCSEs at grade C or above in Maths and English or equivalent or an NVQ or equivalent in retail/customer service would be desirable. If you think you have what it takes, please get in touch!

Contract: Permanent

Hours: Full time: 37.5 hrs per week Monday to Sunday over 5 days

Salary: From £20,709 per annum, (plus contributory pension scheme or continuation of NHS pension). Buying and selling of annual leave and lease car schemes are options available to qualifying new employees.

For further details please contact: Emma-Jayne Parker on 07483 300488

For assistance with your application contact: [email protected]

Please Note:

• St Barnabas Hospice is an Equal Opportunities Employer it believes in treating everyone with dignity and respect and encourages applications from all sectors of the community.
• We reserve the right to extend, withdraw or close vacancies where necessary.
• Please be aware that if you are selected for an interview you will be contacted via the email account you used to register on this site - Please check your spam folder.

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Job Description

Sales Assistant

Location: Various across Lincolnshire

Reporting to: Shop Manager

Responsible for: Volunteers

Grade: Z3-5

Our Vision

Our vision is a world where dying with dignity, compassion and having choices is a fundamental part of a life

Our Mission

Our mission is to ensure all individuals facing the end of their life in Lincolnshire receive dignified, compassionate care when they require it and where they ask for it.

Our Values

Aiming High

We reach for excellence and set the standard for others to follow. Celebrating individual and collective success and actively looking for ways to be even better.

Being Courageous

We push boundaries and provide challenge - standing up for what is right and supporting others to make a difference across all aspects of our work.

Working Better Together

We recognise the power of community; building connections and relationships which help us make a positive contribution. Respecting and valuing all contributions - we are ONE team, united and inspired by our common purpose.

Having Heart

People are at the centre of all we do. We’re proud of our ability to work in tough situations with resilience, empathy and kindness.

Doing It Right

We are ethical, honest and use resources respectfully. Taking responsibility for our actions and doing what we say we’ll do - we challenge others to do the same.

Job Purpose

All St Barnabas Shops staff play a key role in generating care-giving funds for the Hospice, focusing on income generation and keeping costs to a minimum, engaging with the local community to raise awareness of the support St Barnabas delivers, following the Trust’s values and acting with positivity and professionalism – everyone playing their vital part in the success of the whole.

The Sales Assistant’s purpose is to work with their Manager to focus on delivering maximum profit from donated sales, online sales channels (if applicable), Gift Aid, recycling opportunities and individual initiatives. They are to act as keyholder for their Manager for days off, annual leave, sickness absence etc.

Key Responsibilities:

The role will focus on key areas:

• Income Generation
• Cost Control
• Stock generation
• Health and Safety

Main Duties and Responsibilities

Income generation

• Support their Manager’s plans and methods put in place to achieve income, expenditure and profit contribution budgets as per agreed targets
• In conjunction with their Manager, put income generation at the heart of their shop team’s responsibilities – motivating the team to focus on donated sales and Gift Aid, ensuring HMRC rules are adhered to at all times
• Ensure first class customer service levels are maintained at all times instore, with positive engagement with customers, donors and supporters
• Along with their Manager, constantly explore new avenues, platforms and opportunities for increasing income generation working with other Trust departments and external companies, outlets, channels, organisations etc

Stock

• With their Manager, implement stock generation initiatives, working with local community
• Ensure the effective identifying the most valuable revenue stream for stock, i.e. shop floor, Ebay, Depop, auction etc
• Follow the Manager’s expectations on the correct presentation of their shop, ensuring display and stock density plus rotation are as per expectations
• Complete correct pricing strategies to ensure maximum income and sales
• Work closely with their Manager to oversee the correct use of the back-office stock management system

People

• Support their Manager with positivity and enthusiasm, being a strong role model and inspiring a strong culture of team spirit, promoting St Barnabas values and a passion for all aspects of the business
• Work closely with the Manager and Volunteer Services Department to support volunteer recruitment initiatives, and focus on helping with training and retention of the volunteer team including keyholder roles
• Aid the manager to empower the whole team to reach their full potential, focusing on training, mentoring and coaching.
• Ensure all timesheets and mandatory training is completed in a timely manner
• Effectively deal with all customer issues, complaints in a timely and professional and courteous manner. Escalate to Manager if necessary.

Financial

• Up to date and accurate awareness of donated sales and Gift Aid performances against targets
• Work with Manager to follow their strategies to counter underperformance and monitoring of success of these approaches
• Work closely with Manager in understanding financial performance reports, to monitor sales, costs, profit, space management etc are at optimal levels

Other

• Maintain high standards of Health and Safety following Trust and national policies and procedures and use Trust reporting channels where applicable
• Ensure high standards of security, maintenance and housekeeping of the shop building is maintained at all times. Complete and record all site checks as per schedule if required
• Maintain high standards of cash handling, banking, stock control and staff purchase policy
• Develop and maintain strong working relationships with various Trust departments including HR, Finance, IT, Maintenance and Marketing
• Confident and accurate use of Trust and Retail systems including CRS, Datix, x365, Microsoft Teams and Office Suite etc
• In-depth knowledge and experience of social media platforms, their management and best use
• To deputise for the Shop Manager in their absence as a keyholder to open/close and run the shop
• To be a Fire Marshal for the building and attend all training courses to maintain skills
• To be a First Responder for the shop and attend all training courses to maintain skills
• To have a clear understanding of what St Barnabas Hospice does as a charity in the local community, and the essential role the charity shops play in ensuring this care continues

Additional Duties

All employees of the St Barnabas Hospice Trust (Lincolnshire), St Barnabas Promotions Ltd. and St Barnabas Shops Ltd., all hereafter referred to as employees of “the Trust”, are expected to comply with the general duties detailed below:

Infection Control and Prevention

All employees of the Trust are required to:

• Maintain a clean and safe environment, minimise risks of infection, report infection control issues of concern to their line manager and attend mandatory infection prevention training.
• Work in accordance with their local infection control procedures and in adherence to the Code of Practice for the Prevention and Control of Healthcare Associated Infection as outlined in the ‘Health and Social Care Act 2008’.

Safeguarding Children, Young People and Vulnerable Adults

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All staff and volunteers are therefore expected to behave in such a way that supports this commitment. For further details please refer to the 'Safeguarding Vulnerable Adults Policy and Procedure' and to the 'Safeguarding Children Procedure'. Should you have any concerns about any child or vulnerable adult that you encounter in the course of your St Barnabas duties, please report these to your line manager and / or to the Family and Carers Support Services team.

Health & Safety

All employees responsible and accountable for ensuring that:-

• They work safely in accordance with any relevant and appropriate training, safe systems of work, procedures and/ or rules in force in their workplace.
• They co-operate with the Trust in matters of health and safety and take care of their own health and safety and do not endanger other by their acts or omissions
• They wear and use, at all times, the appropriate personal protective equipment provided and use all safety devices, guards etc. provided to make safe any plant and equipment.
• They immediately report defective equipment /machinery onto the Trust’s maintenance helpdesk system and isolate the equipment so that it cannot be used. Once the situation is safe then the line manager must be informed.
• They immediately report any unsafe acts or conditions using the Trust’s dedicated reporting system and bring it to the attention of their line manager.
• Report any ongoing unsatisfactory responses of maintenance or safety issues to the Health and Safety Manager.
• Maintain their working and welfare environment in a clean and tidy condition.

Whilst the aim of the Trust is to promote a co-operative and constructive view of Health and Safety, all staff must be aware that a wilful or irresponsible disregard for safety matters may give rise to disciplinary proceedings.

General Policies, Procedures and Practices

All employees of the Trust are expected to comply with all Trust policies, procedures and practises and are responsible for keeping up-to-date with any changes to these.

Duty of Candour

All employees of the Trust are required to:

• Be honest, open and truthful in all their dealings with patients and the public and ensure that organisational and personal interests are never allowed to outweigh the duty to be open, honest and truthful.
• This supplement to your job description should be regarded as an additional guide to the duties you are required to perform and is not intended to be definitive or restrictive in any way and does not form part of the contract of employment.

Person Specification

Role: Sales Assistant

Accountable to: Shop Manager

E - Essential D – Desirable

Education and Qualifications

• GCSEs at grade C or above in at least English and Maths or equivalent standard of education or vocational qualification

D

• NVQ or equivalent in a retail/commercial or customer led area or a qualification in a fashion-based area

D

Knowledge and Experience

• Experience in a commercial retail/charity retail environment

E

• People supervision experience

D

• Financial target performance

D

• Experience of using/managing a till EPOS and stock control system

D

• Knowledge and experience of Health and Safety, manual handling and Trading Standards

D

Personal Skills and Experience

• Strong organisational skills

D

• Good people skills

D

• Strong and effective communication skills

D

• Experience of working with volunteers

D

• Good IT and social media skills

D

• Good local geographical and logistical awareness

D

• Awareness/knowledge of antiques/collectables/furniture/fashion

D

• Hold a clean, valid driving licence

D

Specific Requirements

• Availability to work weekends

E

• Use of a vehicle for business use
• Be prepared to travel to cover a shop location within 30 miles of home
• Able to meet the physical demands of the role including bending, lifting, carrying, standing and climbing stairs

D

E

E

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Job Types: Full-time, Permanent

Salary: £20,709.00-£21,099.00 per year

Benefits:

• Company pension
• Free flu jabs
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person

Application deadline: 30/04/2023
Reference ID: Sales Assistant (Superstore)