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Purpose

• To provide the best level of service to Russell’s Food and Drink customers in accordance with the Company’s standards and procedures
• To assist the Manager in all aspects of the business including sales, security and stock control

Responsibilities/Key Tasks

• To assist in customer relations by maintaining excellent customer service at all times, including an up to date knowledge of store products & services
• To assume responsibility for housekeeping standards both inside and outside the store according to Company standards
• To ensure that stock is controlled and merchandised to Company standards at all times
• To ensure that the premises are safe and secure at all times
• To comply with the Company regulations with regard to cash handling and administration
• To comply with Government legislation with regard to age related sales
• To adhere to Company policies and procedures
• To comply with all health and safety information and to ensure compliance with all licensing and trading standards legislation
• Any other duties relevant and related to the post

Educational qualifications

Desirable

• Maths and English GCSE or equivalent grade C or above

Skills and Experience

Essential

• Applicants must be 18 years old and over.
• Communication skills – a proven ability to communicate effectively with internal and external customers; appreciates the target audience, selects appropriate style and content and demonstrates good written, verbal and listening skills
• Customer focused - maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer’s expectations by delivering a high quality service

• Personal drive and a pleasant, positive and enthusiastic, “can do” attitude, demonstrating an appropriate level of motivation
• Good standard of dress and appearance - clean and well groomed
• A good team player with the ability to work in a team environment

Desirable

• Previous retail or customer service experience
• Previous experience of cash handling
• Previous experience of stock handling and control