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Job description

No experience needed as full training given

Working pattern: varied shifts including, afternoons, late evenings (store closing) and weekends, to be discussed at interview

As a NISA customer assistant, you’ll be part of a business that’s truly different. We’re owned by our members. We’re passionate about shaping the world by putting our values into practice. And our store teams do an amazing job of being there for the community and supporting local good causes. It’s not just talk. It’s what we do.

What you’ll do as a Customer Assistant

There’s lots involved in being a NISA customer assistant. The pace is always fast, with different duties to take on through your shift. Here are some of the key tasks:

• providing friendly, considerate customer service (and really getting to know customers)
• preparing and presenting our products, including from the bakery
• keeping the store well stocked and looking good
• thinking on your feet if there’s an issue or problem to solve

Who can be a Customer Assistant at NISA?

We’re not looking for any specific experience or qualifications – we provide full training. It’s your personality, skills, motivation and values that matter. You’ll need to show us:

• a real passion for customer service
• great communication and listening skills
• the ability to work well in a team, and achieve team and individual goals
• an enthusiastic approach and willingness to support your colleagues when the store gets busier
• the flexibility to work a range of shifts to support the opening times of the store

Why NISA?

Teamwork is a big part of the job. You’ll be working alongside and learning from some brilliant colleagues. As your experience grows, you can take more responsibility on and receive plenty of opportunities to develop your career. We also offer a rewards package that stand out, including:

• a competitive pay rate (with an increase after 6 months)
• flexible shifts/working hours and regular overtime opportunities. We provide rotas to your mobile phone 3 weeks in advance. So, you have time to plan around your shifts
• discounts on other NISAproducts and services
• pension with up to 10% employer contributions

Building an inclusive workplace

We’re actively building diverse teams and welcome applications from everyone. We want to create an inclusive environment, where we can all celebrate our differences, contribute our best work and develop to our full potential.

Our stores are open when our customers need us, so we need candidates to be flexible of when they’re willing to work. At interview, we’ll ask you to provide additional times for when you can work during the week, we call this preferred availability.

Job Types: Full-time, Part-time, Permanent, Fixed term contract, Zero hours contract
Contract length: 6 months
Part-time hours: 20 per week

Salary: £7.49-£12.00 per hour

Benefits:

• Casual dress
• Discounted or free food
• Employee discount
• On-site parking
• Store discount

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

COVID-19 considerations:
Introduced social distancing measures instores and floor markings in our car parks will help you to maintain safe distances when queuing.

Ability to commute/relocate:

• Leeds: reliably commute or plan to relocate before starting work (required)

Experience:

• Retail Shop Assistants & Till Operators: 1 year (preferred)
• customer service: 1 year (preferred)

Work Location: In person