Find More Than 10K+
United Kingdom Jobs

The Sales and Customer Service Administrator will engage and manage relationships with external and internal stakeholders to ensure smooth orderbook management, with a main focus being optimising conversion by utilising pivotal connections with central and regional functions. They will provide excellent customer service through active listening, resolving customer concerns in a timely manner, creative problem solving and building rapport and relationships. The Sales and Customer Service Administrator reports directly to the Sales Director, Activewear. They are responsible for the achievement of the Corporate Customer Service vision. By communicating with and relating to customers, they will support customer partnerships, understand and solve customer needs, gain their respect and trust and assist in their growing business. They will possess excellent written, verbal and interpersonal communication skills, and the ability to work in a team environment. This role is hybrid and will work in the office a minimum of 3 days per week.

• Oversee and administer the account creation process, ensuring all customer details are captured in SAP in a timely and efficient manner, working collaboratively with other functions of the business, (i.e., finance and operations.
• Support the sales team and customers by answering questions, dealing with enquiries, taking orders, handling shipping and stock availability, entering and editing orders in order to meet customer needs.
• Routing queries to appropriate areas or taking messages to ensure responsiveness.
• Using judgement and the brand/divisional sign-off matrix to make sound decisions.
• Resolve and interpret periodic reports, such as Open Orders, Past Cancel and Orders Held reports.
• Interact regularly with Operations, Planning and the Distribution Centre to resolve shipping, track shortages, and delays to supply, communicating to the customer where required in order to handle and escalate questions or problems.
• Maintain a clean orderbook
• Develop and maintain a professional relationship with assigned accounts.
• Perform other duties as required/assigned by manager.
• Sales admin to support wholesale and marketplace customers.
• Support National account manager, DTC trading manager and wherever else required to deliver sales strategy.
• Deliver sales growth through existing customers and securing new customers in line with brand guidelines.
• Drive customer trading, monitoring stock levels, pushing forward orders and seeking in season opportunities.
• Ownership of sample management, image requests, PO management, product data, training packs and other assets needed for successful customer launch instore and on-line.
• Complete and maintain customer data forms.
• Marketplace seasonal buy analysis and forecast sheet, working with National account managers and DTC Manager to deliver buy to budget.
• Build strong relationships and strategic partnerships with key wholesale and marketplace customers and internal departments.
• Support onboarding new customers into Centric Brands.
• Receive, open and sort, arrange and present collection during seasonal product launches to customers either virtually or in person (with or without National account manager).
• Work cross-functionally with operations to ensure timely delivery and strong customer relations.
• Product development to support customer sales.

• Outstanding and confident verbal and written communication
• Strong systems and Excel skills with the ability to interpret vast amounts of data and product reports
• Strong analytical skills with a flair for problem-solving
• Highly organised with the ability to balance responsibilities in a dynamic and fast-paced environment
• Strong project and time management skills with excellent attention to detail
• You're able to adapt fast and prioritise your workload in a fast-paced environment
• You have strong stakeholder management skills, therefore inspire trust with the results you deliver
• You have a willingness to learn and develop, always staying curious about the wider business and our customers

• Experience in administrative duties to raise cancellations, credits, debits, invoicing and orders
• Experience of logistics and DC activity, including stock and orderbook management
• Experience of working with global accounts, multinational distributors and retailers
• Experience within the consumer goods industry, with an understanding of brand priorities and launches
• SAP experience, with the ability to interrogate and source information
• Experience of using internal and external data sources to produce regular data analysis on order books and supply chain performance