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Job description

About us:

Established in 1950, Club Med are the pioneers of premium all-inclusive holidays. Club Med has been continuously innovating over the last 60 years and now offers close to 80 ski and sun resorts across Europe, Asia, Africa, America and the Caribbean as well as a ‘Club Med 2’ cruise. Club Med offers a new way of experiencing holidays in its upscale friendly and multicultural resorts. Its success comes from the strong commitment to exceed customers’ expectations and deliver an unforgettable experience. To achieve this goal Club Med relies on the hard work and expertise of their staff, the G.Os ( "Gentils Organisateurs", French for Kind Organisers).

The role:

This role suits someone who enjoys working in a fast-paced environment and for commission-based rewards. Club Med provides regular training as well as FAM trip visits to familiarise staff with the resorts.

Club Med ensures that staff are well trained and kept up to date with internal systems and booking tools. You will deal with various departments within the company such as transport, customer relations and trade.

Main duties:

Provide the best customer service to clients

• Welcome new and returning clients on the phone with a friendly, approachable, and helpful manner. • Create a personalised and lasting relationship with the client, by proactively supporting them throughout the enquiry or sale.

• Ensure customer follow-up and satisfaction.

Create a tailor-made travel experience

• Establish and understand the expectations and needs of the client from the first interaction.

• Create a tailor-made trip for the client based on their needs.

• Provide excellent up to date knowledge of the company's resorts and destinations.

• Establish and maintain a good working relationship with travel agents and deal with their requests by phone or email.

Your profile:

• Education: minimum A level or equivalent

• Previous experience in a Travel sales or Travel consultant role. Ski knowledge is highly desirable.

• Fluency in both written and spoken English is essential

• Excellent phone manner and customer service skills • Passionate about travel • Team player

• Self-motivated and well organised all-rounder Other info

• This role requires some weekend work (two Saturdays per month)

• This role can be office based, or Flexi hybrid working after an Office based training period of 2 weeks

Compensation package

· Monthly commission based on business volume sold (possibility to earn up to 30% of yearly salary)

· 25 days annual leave, increasing by a day after 1 year service (to a max of 30 days)

· Birthdays off

· Half day on xmas eve and NYE

· 3 weeks of Club Med vacations per year under Club Med policy (for GO plus one free staying guest with estimated yearly value of up to £30k)

· Flexible working policy with the possibility to work 2 days a week from home + 1 week remotely every 3 months

· Private Healthcare insurance

· Pension scheme

· 30% of office commute costs reimbursed each month

· Annual Christmas party and other social events arranged by social committee as well as off-site team building.

· Strong internal mobility and development opportunities

· Customer oriented, argumentative skills, oral and written communication skills, good stress management

Job Type: Permanent.

Club Med is offering to sponsor the selected candidate should they not have the right to work in the UK.

Location : Wimbledon

Job Types: Full-time, Permanent

Salary: £20,000.00-£30,000.00 per year

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday

Supplemental pay types:

• Commission pay
• Yearly bonus

Application question(s):

• What are your salary expectations ?
• When are you available ?

Work Location: Hybrid remote in London, SW19 7JY

Expected start date: 02/10/2023