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Sales Advisor - Part Time (16 Hours) - Manchester Selfridges Manchester, England

Ted Baker

Full Time Manchester, England 19169 - 21235 GBP ANNUAL Today

Job description

Ted’s Mission Statement

Our Mission is to build a successful company through the creation of a leading designer brand. By conducting ourselves in an efficient and courteous manner and by maintaining Ted’s high standards and integrity, we pride ourselves in always being in a position to satisfy the needs of our customer. Ted Baker Values Include being Kind, Inclusive, Courageous, Authentic and Curious to one another.

To protect the ethos and persona for which we have gained an enviable reputation, we always ask ourselves the question: ‘Would Ted do it that way?’ Where does this role fit within Ted's Team? The role of a sales advisor is to Maximise sales, through a high level of service to Ted’s customers, always striving to go the extra mile. Be a proud and passionate ambassador of Ted, who understands and promotes the company “Mission Statement” and “Vision”.

MAIN RESPONSIBILITIES

People

A high level of team participation, working with integrity and respect for others.

Actively drive and document your own learning to contribute to the success of the team and location.

Be adaptable and flexible to the needs of the business in support of the team and the location.

Product

Use all available tools and information to keep up to date on current product and increase awareness of the product in terms of Called, Colour, Composition, Cost, Care, Cut (The 6 C’s.)

Use product knowledge to generate sales and increase customer loyalty to the brand.

Follow merchandising guidelines, replenishment procedures and housekeeping standards to ensure that Ted is represented at the highest level.

Commercial

Demonstrate all requirements of Ted’s School of Excellence.

Delivering Greet, Observe, Talk, Fit, Assist, Thank (GOTFAT) with enthusiasm and consistency, understanding the impact of actions on the customer experience and sales.

Have a good understanding the variety of customer profiles and use of sales techniques in order to build loyal customer relationships both online and offline.

Actively seeking knowledge and taking personal ownership of achieving and exceeding location KPI’s and supporting all brand promotions and campaigns.

Keep yourself and customers up to date on and take an active interest in sharing Ted’s social media activity.

Have a strong commercial awareness of our competitors and local markets.

Operations

Be proactive and complete all tasks correctly and efficiently following Company policies and procedures with an ability to work unsupervised.

Adhere to all Company health and safety procedures. Use equipment properly and report any potentially unsafe conditions to management.

Adhere to all loss prevention measures and protect the assets of the Company by reporting any misuse or theft of Company property to management.

OUR VALUES

AUTHENTIC

We have the freedom to be our ‘best self’, being true to ourselves and others

KIND

We try to do the right thing: for each other, our communities, our planet and for Ted

CURIOUS

We are hungry to explore, innovate and think differently

COURAGEOUS

We have the confidence to be brave, have fun and discover the unexpected

INCLUSIVE

We embrace and respect individuality and celebrate difference & diversity

Ted Baker is committed to equal opportunities and embraces diversity, understanding the needs and benefits of a balanced, inclusive workforce. We do not tolerate any harassment or discrimination towards any of our candidates or employees. We are proud to be an equal opportunities employer

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