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• Retailer:Ted Baker
• Job Title:Sales Advisor
• Closing Date:04/03/2023
• Perm/Temp:Permanent
• Full/Part-Time:Part-Time (8 Hours)

The role of the Sales Advisor is to support an environment of genuine customer connection looking to maximise sales, through a high level of service and always strives to go the extra mile. Be a proud and passionate ambassador of Ted, who understands and promotes the company “Mission Statement” and “Strategy”.

Main responsibilities:

People

• A high level of team participation, working with integrity and respect for others
• Actively drive and document your own learning to contribute to the success of the team and location
• Be adaptable and flexible to the needs of the business in support of the team and the location
• Collaborates with the teams in all meetings and briefings
• Supports new hires within the team through friendly mentorship
• Display a dedicated approach to self-awareness and self-development
• Understand the core values and culture of Ted and reflect these in all efforts

Product

• Use all available tools and information to keep up to date on current product and increase awareness of the product in terms of Called, Colour, Composition, Cost, Care, Cut (The 6 C’s.)
• Follow merchandising guidelines, replenishment method and housekeeping standards to ensure that Ted is represented at the highest level
• Demonstrate a keen personal interest in Ted and supports brand messaging

Commercial

• Demonstrate all requirements of Ted’s School of Excellence
• Delivering Greet, Observe, Talk, Fit, Assist, Thank (GOTFAT) with enthusiasm and consistency, understanding the impact of actions on the customer experience and sales
• Have a good understanding the variety of customer profiles and use of sales techniques in order to build loyal customer relationships both online and offline
• Actively seeking knowledge and taking personal ownership of achieving and exceeding location KPI’s and supporting all brand promotions and campaigns
• Be proactive in the capture of customer data at PoS– where relevant – and understand how this actively informs customer relationship management
• Keep yourself and customers up to date on and take an active interest in sharing Ted’s social media activity
• Proudly support the integration of new technology in to our customer service proposition
• Deliver a warm and memorable customer service experience

Operations

• Follow Company policies and procedures with an ability to work unsupervised
• Adhere to all Company health and safety procedures. Use equipment properly and report any potentially unsafe conditions to management
• Adhere to all loss prevention measures and protect the assets of the Company by reporting any misuse or theft of Company property to management.

Ted’s Core Competencies…

• Satisfy the needs of our customer, always
• Pursue growth and opportunities through initiative and proactivity
• Build open and honest relationships with clear communication
• Create a positive team environment, encourage collaboration
• Be proud, passionate, motivated, committed
• Take ownership, be accountable
• Encourage organisation, high standards and efficiencies

Ted Baker is committed to equal opportunities and embraces diversity, understanding the needs and benefits of a balanced, inclusive workforce. We do not tolerate any harassment or discrimination towards any of our candidates or employees. We are proud to be an equal opportunities employer.

To apply please email [email protected] with your CV and cover letter, stating your availability or hand a CV into the store.