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Job description

About the Role and the Team:

We’re dedicated to providing a best in class vendor journey, and as part of that, we pride ourselves in giving an excellent account management service to engage with all of the vendors throughout their time using Hitched.

As a Renewals Sales Executive you’ll be responsible for vendor account management. You will be given an account base which you will have regular contact with, build relationships with and minimise any risk of them leaving the platform by giving an excellent account management service. Your key focus will be growth revenue, account plan meetings and retention rates each month, alongside quarterly check-ins with your clients to discuss account set-up, expectation management, ‘operational health’ performance, needs analysis and return of investment.

You’ll be working to tight turnaround times, using your communication skills, empathy and problem solving abilities to navigate requests from vendors across the country.

Key Responsibilities:

• You’ll be on the phone focusing on building a relationship with your account base and understanding opportunities to upsell and minimise risk of churn.
• Working alongside the rest of the commercial team, the sales team, and our account success managers, you’ll be the face of Hitched for all existing business.
• You’ll be results driven, and ready to take on challenging KPI’s, whilst maintaining excellent customer service. Key focuses will be growth revenue, retention and account plan meetings
• You’ll need to manage your own time, whilst developing and maintaining daily call plans in order to get results.

Successful candidates will have:

• A strong phone presence, with excellent communication skills (verbal and written)
• Native or Fluent in English
• The confidence to make regular calls, and remain resilient
• Be IT literate and keep our systems up to date with all relevant information
• You’ll be working as part of a small team so be a good team player, and be someone others want to work with
• Effective organisational skills
• Commitment to professional development and a motivation to make things happen
• It’s important to keep in mind it’s not just what you do, but how you do it - be someone others enjoy working with, take the initiative and be a positive influence on other team members.
• Account management experience would be desired.

Job Types: Full-time, Permanent

Salary: £26,000.00-£35,000.00 per year

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Flexitime
• Life insurance
• Referral programme
• Sick pay
• Work from home

Schedule:

• Day shift
• Flexitime
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme
• Commission pay
• Yearly bonus

Application question(s):

• What are you salary expectations?

Experience:

• sales: 1 year (required)

Work Location: Hybrid remote in London

Expected start date: 15/05/2023