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safety manager London, England

Kantar

Full Time London, England 55446 - 39449 GBP ANNUAL Today

Job description

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Our Functions teams are right at the centre of our business, making sure we can always get better, every day. Supporting the business with things like Marketing, Human Resources, Finance, Legal and Technology, our Functions colleagues are skilled professionals whose role it is to ensure we continue to become an indispensable partner to brands everywhere.

Job Details

Goals and Responsibilities

Reporting into the Service Management Office Director the Major Incident Manager will be responsible for:

Day-to-day coordination of all Major Incidents impacting Kantar’s business and with the aim of minimizing disruption
Working closely with Kantar’s internal technology teams, strategic out-sourcing partner and other 3rd party suppliers to facilitate and direct Incident resolution activity
Ensuring high quality communications are delivered often within tight timescales
Ownership of the Post Incident Review process ensuring they are carried out in a timely manner, outputs communicated, and any residual recovery activity is completed
Developing Incident Management metrics reports
Implementing a framework and fostering a culture of Continual Service Improvement to ensure the processes and tooling continue to mature
Promote and reinforce adherence to the process and policies associated with the Incident and Major Incident management processes
Matrix management of up to 4 junior Incident managers
Develop of communications processes, plans and templates to ensure clear and consistent communication to key stakeholders

Key Skills

Shown experience of developing and delivering Major Incident and Incident management processes
Sound knowledge of Incident, Problem and Change management practices and related processes
Shown experience in responding to and handling/coordinating critical technology incidents including across global/regional, cross-function groups
Experience liaising / working with 3rd party suppliers
Strong interpersonal skills, confident to communicate with stakeholders to senior level
Ability to work in a fast paced environment
Problem solving skills
Self-organized and disciplined. Ability to adapt to varying stakeholder requirements
ITIL Practitioner Level – In one or more relevant ITIL disciplines - Preferred
ITIL Expert Level – Preferred
ServiceNow experience – Mandatory
SIAM awareness

Country

United Kingdom

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.

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