SAAS Onboarding Assistant United Kingdom
Job description
Role : SAAS Onboarding Assistant
Salary : to £30,000, depending on experience
Based : St Albans, AL1
Status : Permanent, Full-time
WMT Troncmaster Services are the leading provider of advice, support and management services to the UK hospitality industry concerning the treatment of tips, gratuities, and service charges through the use of fair, ethical and transparent tronc systems.
We are privileged to manage the tronc systems day to day of over 850 businesses employing in excess of 55,000 employees across the whole of the UK hospitality sector including many well known groups, restaurants and chefs who between them hold over 30 Michelin stars.
As the leading outsourced Troncmaster provider in the sector we aim to provide the very best in user experience delivering a seamless and efficient service to clients and a high degree of visibility to their employees. Our services are in high demand which we expect to increase with the forthcoming Government legislation surrounding tipping.
During 2022 we have worked closely with partners to develop a unique SAAS solution, TroncBox, to be rolled out to both new and existing clients from the start of Q2 2023. As a part of this rollout a unique opportunity has now arisen to work with our clients helping them to migrate to, and get the best from, the new software.
The role
The successful candidate will be responsible, alongside other members of the team, for training clients & their employees in the use and functionality of the new TroncBox software. You will handle day-to-day queries and be responsible for hosting and leading online tutorials and demonstrations, as well as assisting in the scheduling of new client migration.
You will be based in our office located close to the main rail station in St Albans. The role is predominantly office based, although the scope for hybrid working exists. Occasionally you may need to visit our clients, mainly in central London. The role is permanent and full time based on 37.5 hours per week and a 9am to 5.30pm working day including an hour’s lunch break.
About You
Your background may be within hospitality, but you will have a keen interest and passion for the systems, technology and processes which underpin and support a successful hospitality business. You will understand the challenges that hospitality staff (particularly managers) face and have a passion for helping them and delivering excellent customer service.
Experience of delivering and rolling out training programmes, especially in IT, is desirable, and excellent communication and organisational skills are a must.
Previous involvement in tips, gratuities, service charge and tronc is not essential but will be a definite advantage.
Qualifications & Experience
You will be educated, as a minimum, to A-level standard with 3 or more passes at grades A to C.
Candidates with a degree, or with qualifications in any one or more of English, Information Technology, Business Studies, or Economics will also be at an advantage.
This role may suit someone currently working within the hospitality sector, with a good knowledge of systems who is looking to move into an office role.
Package and Benefits
- Competitive salary and benefits package commensurate with experience
- Annual leave starting at 25 days (plus Statutory Bank Holidays), increasing with length of service
- Additional holiday purchase
- Pension with optional salary exchange scheme
- Life Insurance at four times basic annual salary
- Income Protection Insurance
- Professional subscription fees paid
- Benefits portal offering discounts on shopping, a Wellbeing Centre, and access to our Employee Assistance Programme
- Cycle to work scheme
- Generous Employee Referral scheme
- Numerous subsidised social events and activities organised by our Social Committee
- Business Casual dress
- Kitchen stocked with free fruit, snacks, breakfast items, hot and cold drinks
- Flu vaccination
- Hybrid working for most roles
- Study support for professional qualifications if applicable
- Extensive Learning and Development opportunities
At WMT
you’ll find a collaborative, supportive team that holds the interests of both clients and colleagues at its heart. We promote continuous learning and encourage everyone to make the most of the opportunities the firm has to offer to shape their own careers.
For more details about working at WMT, our team, and benefits, please visit https://wmtllp.com/join-our-team .
Job Types: Full-time, Permanent
Salary: Up to £30,000.00 per year
Benefits:
- Employee discount
- Life insurance
- Referral programme
- Wellness programme
Schedule:
- Monday to Friday
Ability to commute/relocate:
- St Albans, AL1 5HE: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in St Albans, AL1 5HE
Reference ID: SASS Onboarding Assistant - TroncBox
