Rostering Services Administrator Sutton in Ashfield, England
Job description
The Temporary Staffing Team is a centralised function within the Rostering Services Department, based at King's Mill Hospital. Working in an open plan office, the purpose of the team is to work closely with all our divisions to ensure that we have the right people in the right place at the right time, thus ensuring our patients receive the care they deserve.
This post is 37.5 hours per week permanent which will be on a rotational pattern over the 7days. You must be available to cover a variety of shifts; shift times during the week are 08:00-16:00 and 12:00-20:00. Weekends are 08:00 to 20:00.
This truly is a brilliant opportunity to join a high performing team, whether you are looking to expand your current knowledge of the NHS or to embark on a new career path. This role can be very rewarding and will give you a real insight into how the hospital operates behind the scenes and how each division works.
The role is primarily electronic system and telephony based so includes working from a computer whilst providing a high level of customer service; experience of using Microsoft office, especially Excel, and good communication skills are essential. You will also have daily face to face interaction with colleagues of all levels so a welcoming persona and a can do attitude is a must.
The individuals we are looking for needs to be hardworking, dynamic and driven, have an eye for detail and the ability to multi task with evident experience in using electronic systems effectively. Adaptability and the ability to use one's own initiative is a must in this role; you will be a confident individual who can work well under pressure.
The Temporary staffing office is open 7 days a week and the hours are as follows:
Monday- Friday 08:00-20:00
Saturday, Sunday & Bank Holidays 08:00-20:00
The office is closed on Christmas Day.
Thank you for your interest in this role.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here, and we are the Health Service Journal’s Trust of the Year in 2020.
The Care Quality Commission rated King’s Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall, we are rated Outstanding for care.
For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.
Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients; we also care for you.
Our culture of learning, compassion and taking a person-centred approach are at the roots of our organisation. We would love you to join us.
Ensure the processing of the temporary staffing booking system is efficiently and accurately undertaken to provide a cost-effective, customer orientated service to the wards and departments.
This would involve:
Act as the division liaison in all aspects of temporary staffing, identifying any vacancies or opportunities to provide cover and support, chasing for progress as necessary.
Be in regular contact with trust bank staff, encouraging continual work throughout the trust with the aim of reducing external staffing costs.
Exchange information with and communicate complex administrative information effectively to ward staff, managers, outside agencies and organisations.
Provides training to temporary staff and ward staff, hospital managers and other Trust staff.
Complete weekly reporting in line with Trust requirements, making adjustments and developing the reports to produce accurate and informative data.
Assist in resolving day to day enquiries in relation to temporary staffing from temporary staffing staff and other trust employees which may require problem solving and initiative to effectively deal with the query.
Maintain relationships with external agencies, building rapport and recording their performance throughout, as well as requesting access to hospital systems for agency staff.
When dealing with telephone enquiries from wards, departments, temporary staffing staff, outside agencies and any other Trust employees, there is an expectation that the post holder will use their initiative in dealing with such enquiries.
Monitor short notice requests from wards and departments to ensure correct procedure has been followed and authorisation has been obtained.
To see the full detailed job description and main responsibilities of the job please refer to the job description attached.
