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Job description

Role Summary

• Support the day to day usage of the e-rostering system by providing technical expertise to resolve frontline user issues swiftly.
• To actively manage, troubleshoot and resolve HealthRoster related issues in a timely manner to minimise system unavailability.
• To monitor and maintain all the rosters and assist in the development and delivery of effective HealthRoster training programmes.
• To deputise for e-Rostering Manager

Main Responsibilities

• To resolve technical and rostering process / management queries regarding HealthRoster and escalate complex issues to the Rostering Manager where necessary.
• Act as a point of contact for roster-related queries from staff members, addressing concerns and providing guidance as needed.
• Advise managers and matrons on all aspects of HealthRoster setup and use.
• Analyse and interpret roster data to identify trends, areas of improvement, and opportunities for optimisation.
• Collaborate closely with the Matrons and Operations Managers to understand staffing requirements and service demands.
• Liaise with the Workforce team members to ensure compliance with working time regulations, contractual obligations, and roster-related policies.
• Monitor and adjust rosters in response to changing demands, such as variations in clinic locations, staff availability, and service needs.
• Support the implementation of rostering best practices, seeking continuous improvement opportunities to enhance efficiency and staff satisfaction.
• To escalate issues to the Rostering Manager in a timely manner.
• In the event of the Training Manager's absence, assume the role of deputy by addressing training-related inquiries, updating training records, managing the shared inbox, and fulfilling any other relevant tasks as directed by the Training Manager.
• Operate as an active member of the Workforce Team.

Working for your organisation

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon.

These include:

• Croydon University Hospital
• Purley Hospital
• The Sickle Cell and Thalassaemia Centre in Thornton Heath
• Community bases at Purley, Sanderstead, New Addington, Broad Green, Woodside
• A minor injuries unit in New Addington

The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 3,500 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. Our Vision: “Excellent integrated care for you and your family, when and where you need it” Our 5 key ‘Here for you’ promises to the people of Croydon are:

• You feel cared for by helpful and welcoming staff
• You feel in safe hands with highly professional staff
• You feel confident in your treatment from skilled teams of compassionate clinicians
• You feel we value your time with convenient appointments, minimal waiting and care closer to home
• You feel it’s getting better all the time as we continue to improve our services

We are one of 17 Trusts in the country who have been accepted as national pioneers on staff engagement and empowerment, through the adoption of Listening into Action as a new way of working.

The approach we are taking to “Listening into Action” is new and different.

Please see attached supporting document which contains more information about this role - SWL Immunisation Service - B5 Roster Analyst JD

If sufficient applications have been received for this vacancy it may be closed earlier than the published closing date.