Rooms Division Manager
Job description
Magnificent and uniquely inspirational. Cameron House, a 5 star resort nestled on the world-famous bonnie banks of Loch Lomond has reopened following a multi-million pound restoration. Located where the Scottish Highlands meet the Lowlands, the 17th century Baronial estate where Cameron House resides is rich in character and history. With an award-winning Spa with rooftop infinity pool, an 18-hole championship golf course, an extensive array of resort activities, and a choice of six restaurants and five bars that will cater to everyone.
The iconic lochside setting is impressive in its grandeur, celebrated and treasured. Set within 400 acres of beautiful Scottish countryside, adventure is on your doorstep, with Loch Lomond providing the perfect location for water sports and land activities, including speedboat tours, paddle boarding, canoeing and kayaking, 4X4 off-road driving, falconry and more.
Add all the above together, and we have something very special; all that’s missing could be you.
THE ROLE: ROOMS DIVISION MANAGER
The scope of the role is to provide leadership and hands on support to our Front office, Night Management, Housekeeping and Guest Experience and Transport teams, in the provision of guest service excellence.
Key things you will be doing:
Design and delivery of a guest journey through rooms division, with active monitoring of service levels.
Defining and ensuring training of all standards through departmental SOPs.
Supporting the delivery of high quality departmental induction, and ongoing learning and development of your team.
Daily presence at key times on the marble, hosting your operations and supporting check in, check out, VIP arrivals and departures, seeking out guest feedback, handling enquiries and dealing with any significant guest or team issues to ensure prompt resolve.
Daily room, suite and public area inspections.
Resourcing of each department to make sure exceptional service and high levels of productivity.
Ensuring top quality daily briefings, monthly meetings and regular 1:1s with your teams to promote communication across and between your divisions.
Proactive recruitment and retention across all your departments.
Active collation and sharing of guest feedback by all means and managing necessary improvement.
Key liaison with return guests, long stay guests, and guest with additional requirements.
Effective management of a database of guest preferences, habits, special dates to deliver wee wows at every opportunity.
Driving our culture of care for our Clan and ensuring compliance with all company health, safety and legislative requirements.
Managing all your departmental budgets.
Driving sales through training and reward and recognition of the team.
Supplier relations, managing product and amenity quality.
WHO WE ARE LOOKING FOR
We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for.
- People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
- People who are naturally friendly – who genuinely care about our guests and the service they receive.
- People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
- People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
- People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.
TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:
- Degree/HND or equivalent in Hospitality/Leisure Tourism or Business related field or equivalent work experience
- Significant supervisory and management Experience in a large 4/5* hotel environment. Must have Front Office/Reception and Duty Management experience.
- Experience managing larger teams, and other managers
- Excellent interpersonal skills and a passion for people and service.
- Strong IT and organisational skills
- Expert communication skills
WHATS IN IT FOR YOU?
At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.
We offer a generous range of employee benefits and, given what we do and where we are, you’ll have plenty of opportunity to make the most of our own five-star facilities. Here’s what to expect:
- Free meals when on duty, in our team cafes
- Pension scheme
- Refer-a-friend scheme
- Birthday lunches and long service awards involving recognition with high street shopping vouchers and overnight stays
- Enhanced holidays, rising with long service
- Free Leisure Club Membership, with friends and family discounts.
- Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
- On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities and retail products
- Supplier and local business discounts
- Free parking
And while Cameron House itself offers a huge range of activities across 400 acres of Scottish countryside, there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.
Join The Team
Join Cameron House and you're joining a five-star resort with a long history and an abundance of ambition. The original estate was home to the Smollett family for over 300 years, including the famous 18th Century novelist and poet, Tobias Smollett. Tobias travelled widely, yet the vision of his Scottish home was never lost, "I have seen Lake Garda, Albana, De Visco, Bolsetta and Geneva. Upon my honour, I prefer Loch Lomond to them all." Naturally, we agree with Tobias, wholeheartedly.
Since the estate was sold for development in 1986, Cameron House has grown both in reputation and size. Today, we're all about creating memorable experiences that exceed expectations every time. How do we do this? By providing our particular brand of five-star experience across everything we do - from our accommodation, award-winning spa, and championship golf to our choice of dining options and huge range of resort activities - all against the beautiful backdrop of the Loch Lomond and the Trossachs National Park.
