Room Service Supervisor - London London
Job description
Room Service Supervisor - London
We have an exciting opportunity for a Room Service Supervisor to join our highly successful team here at our Haymarket Hotel. Your main responsibility will be to oversee the daily operation of the room service department, working alongside senior management and team members, to ensure that the highest level of customer service is being delivered and the expectations of our guests are consistently exceeded.
What we Offer:
- 15.75 - 17.75 per hour inclusive of service charge
- Perkbox - A team member platform offering a huge variety of discounts and our reward and recognition program
- Wage Stream - An employee app to stream your wages before payday
- Paid overtime
- Flexibility
- No split shifts
- Cycle to work Scheme
- Uniform and meals provided
- Uniforms dry cleaned
- Discounted personal dry cleaning
- Social events, wellbeing and team activities
- Award winning training opportunities and career development
- Fully funded English lessons
- One paid volunteering day per year
- Firmdale experience and long service vouchers (afternoon tea, dinner for two, film club and an overnight stay)
- And much more!
Essential Key Skills
- Prior experience as an F&B supervisor in a fast paced, luxury venue
- Demonstrate a key passion for Food and Beverage
- Extensive knowledge of food, drink, quality products and ingredients
- Previous experience managing, leading, motivating and developing a team
- Strong communication skills
- Excellent attention to detail
Duties and Responsibilities
- Oversee the general day to day management and running of operations
- Establish strong and professional relationships with our guests
- Deal with any complaints and be capable of transferring that information to the F&B Manager
- Ensure we are compliant at all times
- Work alongside the Food and Beverage manager to ensure a smooth and high quality service
- Ensure completion of daily tasks and maintain company standards
- Maintain staff retention
Why join Firmdale Hotels?
Firmdale Hotels is an international award winning group comprising of 10 high end luxury hotels and 8 bars and restaurants in London and New York.
We are delighted to have been recognised by the hospitality industry for some of the great work our teams have done. To name a few of our recent awards and accolades;
- Firmdale Hotels - Winner of the Best Employer Award at The Cateys 2017 & 2020 and Number One in The Caterer Best Places to Work in Hospitality
- Manager of the year - Laura Sharpe, Cateys 2018
- Hotel of the year - Group - Cateys 2018
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
