Job description

Job Description

Site Name: All Sites

Name of Staff Member:

Job Title: Customer Assistant

Main Purpose of the Job: To ensure the prompt, safe, courteous and efficient dispensing of fuels and shop goods to service station customers.

The handling of cash, cheques, credit cards and credit transactions accurately and in a responsible manner.

Immediate Supervisor: Supervisor / Assistant Manager / Manager

Shifts: As defined by the Manager, but can be any hours within the Site Operating Time.

Uniforms: Uniforms will be supplied but must be kep t in good condition by the employee, and must be worn at all times when on duty including Name Badge.

Authority: Full authority to refuse sale of petrol or accessories for reasons of safety or security.

Duties/Responsibilities:

• Ensure good customer relations at all times and to be courteous, friendly and helpful to the customer at all times.
• Activate, maintain and control the petrol pump console, advising customers by use of the tannoy if necessary.
• Regularly check operation of equipment, advising management immediately of malfunctions.
• Collect payments for fuel and shop goods by both cash and credit transactions, issuing receipts as required.
• Ensure all fuel is paid for and Customers are asked if they have had any fuel at the pay point.
• Ensure security of monies at all times & ensure that cash in excess of the till ‘safe drop’ limit is placed in canisters/bags and put immediately into the safe.
• Ensure compliance of oneself and customers with the Petroleum Licence, Health & Safety at Work Act 1971 and other relevant regulations.
• Ensure forecourt, car wash, stores and shop are kept tidy and sales items well presented.
• For sites with bakeries/hot cabinets – these must be kept stocked at appropriate times, at the correct temperatures and cleaned daily.
• Ovens must be cleaned regularly using the correct products and oven gloves must be used when baking.
• Ensure merchandise on the shelves and displays are always topped up from stock and dates rotated.
• Advise customers on product uses and limitations, seeking technical advice as required.
• Open up and close down forecourt area as required, punctually.
• Staff should arrive on site to check till float etc at least 5 minutes before shift start.
• Complete cashing-up procedures at end of shift.
• Ensure the shop & customer toilet is kept clean & tidy at all times and Cleaning Rotas completed.
• Attend any training courses organised by the company in relation to your job.
• Learn and understand product details and their application.
• Maximise sales in the shop at all times and assist with any promotions, i.e. handing out vouchers and leaflets.
• Receive goods delivered to the station, including fuel deliveries.
• Treat in the strictest confidence any information received concerning the company's policies, sales or trade figures.
• Comply with all procedures in Staff Toolkit and Security Guide for Cashiers.
• Report any incidents or accidents to the Manager or Assistant Manager.
• Display and control return of daily newspapers where applicable.
• Take pump or tank readings as requested by the Manager.

ALL ITEMS CONSUMED, OR PURCHASED, BY STAFF MUST BE PAID FOR MMEDIATELY AND PROCESSED THROUGH THE TILL BY ANOTHER

MEMBER OF STAFF, AND A RECEIPT RETAINED. ANY STAFF MEMBER FOUND TO BE REMOVING OR CONSUMING GOODS WITHOUT PAYING

FOR WILL BE SUBJECT TO DISCIPLINARY ACTION.

Additional Duties/Notes

The employee may be asked at the discretion of the employer to carry out tasks, which may not normally be covered under the Job

Description, but would not be of a nature that would be unreasonable to ask of the employee. Although the position is based at the above

named site, you may be required to work at or transfer to another branch at any given time during your employment, with shifts and rate

of pay being adjusted accordingly.

Acknowledgement by the Employee:

I fully understand the content of the Job Description above.

Signed: Date: Employer Reference:

Job Type: Full-time

Salary: £11.00-£11.33 per hour

Benefits:

• Employee discount
• On-site parking
• Store discount

Schedule:

• 8 hour shift