Job description
This position may be performed remotely anywhere within the United States except for the State of Alaska, North Dakota, or South Dakota.
We are looking for a Senior Risk Analyst to join our growing and dynamic Risk team. In this visible position, you will have the opportunity to lead or otherwise coordinate complex, high value, and time sensitive fraud investigations, including joint investigations with state and federal law enforcement agencies. In doing so, you will advise key leaders and business partners on your investigations plan, the status of pending investigations, the design and effectiveness of fraud controls, emerging fraud trends, and industry best practices to mitigate fraud.
Responsibilities:
- Ensure the effective and efficient handling of assigned fraud investigations.
- Provide regular updates to management and regulators on the status of investigations as well as emerging fraud trends.
- Identify fraud process and system capability gaps and consult with management to design remediation plans, including the development of system capability requirements.
- Maintain a strong knowledge of OFAC/BSA/AML requirements, investigative fraud techniques & protocols, fraud detective and preventative technologies, and privacy laws
- Provide training to management and staff on best practices to identify and mitigate fraud scenarios from being perpetrated against the company.
- Responds to customer, partner and law enforcement issues in a highly professional and effective manner.
- Develop and maintain effective relationships with leaders throughout the company to resolve investigations and manage fraud
Position Summary (Top 3-5 responsibilities):
- Merchant Chargeback processing
- Chargeback investigations
- Online order review escalations
- Fraud identification and prevention
- Ontime (daily) reporting from multiple platforms
- Challenges this role may face:
- Time constraints: work must be completed in a timely fashion.
- Pressure: Analyst might feel pressure from potential multi-tasking during peak season
- Core skills/experience required for this position:
- Intermediate computer skills: ability to logic through multiple platforms (after being trained)
- Telephone skills to speak to customers to gather viable data to fight a chargeback or investigate potential fraud.
- Solid communication and interpersonal skills to communicate with all levels of staff both in writing and verbally.
- Exemplary team working skills by maintaining a positive and supportive attitude. Must be willing to engage and participate and not just anticipate.
- Skills to analyze information with strong attention to detail.
- Ability to create a reporting spreadsheet if necessary, requiring not less than advanced Excel skills. This can include pivot tables, basic data manipulation, formula application, etc.
- 3-5 years of work experience in a compliance, audit, or risk analyst type occupation will be considered
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft suite: advanced Excel (e.g. Pivot tables, lookup and macro functions).
- Ability to use Access or SQL or other query language to extract and analyze data
- Understanding of requirements of Anti-Money Laundering regulations, USA PATRIOT Act, Bank Secrecy Act (BSA), OFAC and FinCEN rules as they relate to Money Services Businesses (MSBs) preferred.
- Strong writing and communication skills
- Excellent judgment, the ability to take direction and work independently with minimal supervision and as a team player.
- Excellent interpersonal skills with the ability to build collaborative relationships with various business units
- Ability to work in a fast-paced and dynamic environment with a drive to deliver outstanding results.
- Desire to learn and explore new concepts.
- Nice to haves (pluses):
- Retail or back office (deposit services) banking skills.
- Strong customer service skills
- Strong knowledge of prepaid card fraud.
- Why should someone take this job?
- They will work in a unique environment working to preserve the integrity and bottom line of BHN by successfully “working” chargebacks and in some cases being the hero! Further, they will be part of a strong team that is excellent at fraud prevention.
- Will travel be required
- No. However, there may be a company or team offsite a couple of times a year that may require company paid travel to corporate or within the Reno area.
Education
- Bachelor’s degree or equivalent combination of training and experience
Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2023, sick pay accrual according to state law, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees.
Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records. For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.
About Blackhawk Network
CEO: Talbott Roche
Revenue: $1 to $5 billion (USD)
Size: 1001 to 5000 Employees
Type: Company - Private
Website: www.blackhawknetwork.com
Year Founded: 2001