Review Officer Newcastle upon Tyne, England
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About the job
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Location
About the job
Job summary
About SOLS:
Across Solicitor's Office and Legal Services (SOLS) we provide legal services to the whole of HMRC. This includes:
- The conduct of independent reviews of decisions made by HMRC which are requested by customers under the legislative provisions.
- The conduct of tribunal and civil litigation on a full range of services.
- Work on new legislation.
- Drafting of statutory instruments and other legal documents.
- Legal advice to ExCom and staff.
We also provide technical accountancy and forensic services to HMRC, are head of the Compliance Accountants’ and Insolvency Professions as well as handling Ministerial Correspondence and Freedom of Information requests for HMRC.
This Team Specifically deals with-
These vacancies are for AO Reviews Officers in Solicitor’s Office and Legal Services (SOLS). The successful applicant’s will be part of a Late Penalties Reasonable Excuse Team within the VAT tax stream in Newcastle. The post requires strong decision making and communication skills and the ability to adapt to differing business needs.
See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.
Job description
What will the successful candidates be doing?
You will be conducting statutory reviews on late penalty appeals. Using the Litigation and Settlement Strategy you will produce accurate and timely review decisions based on the reasonable excuse submitted by customers. You will do this by interrogating HMRC held records, analyse, and make appropriate amendments to databases and IT systems. Working with internal and external stakeholders.
You’ll be able to demonstrate:
- Great Communication Skills – both written and verbal
- Using your own judgement to make effective decisions.
- The ability to handle a fast-paced flexible, changing working environment.
- A can-do attitude and ability to adapt to differing business needs.
- Proficiency in Maths and English and the ability to deal with basic calculations.
Being a team player to collaborate and support your colleagues.
Person specification
HMRC welcomes applications from those who need to work a more flexible arrangement and will agree to requests where possible, taking into account our operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer
There may be a need to travel across the UK with occasional overnight stays being required and there may be a need for occasional travel for business purposes.
This vacancy is only available at the specified locations, alternative locations are not available.
Your office location is contractual so if you are successful, there is an expectation that you will attend that office location as required by the business. You need to consider how you will meet this requirement before you apply and discuss any concerns with the vacancy holder before accepting any role.
How we make an offer
This advert is for up to 2 posts.
This recruitment campaign was designed to ensure we have a sufficient number of people on our teams now and in the future. We are usually able to make some immediate postings following interview, however we may not be able to appoint all those who have been successful straight away.
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.
Things you need to know
Selection process details
Your application will include:
- A CV, to include job history and experience which would be transferable to this role
- A 250-word Personal Statement to include experience and transferable skills the candidate can bring to the role outlined in the job description. Please relate skills directly to the specific duties of the role.
After submission of the first stage of your application you will be invited to complete a Civil Service Verbal Test, Civil Service Numerical Test, Civil Service Judgement Test If you successfully pass the test, you will be invited to complete the final stage of the application.
Please complete the online test and written application as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 26/06/2023 on 23:55. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.
Selection will be by sift and (if required) interview.
Applications will be assessed using all elements: The CV and Personal Statement. The CV and Personal Statement will be given a combined score.
Candidates who are successful at the sift stage and progress to interview will be interviewed in person.
The interview process will include:
- Behaviours – You will be required to give an example of the behaviour Making Effective Decisions. You should familiarise yourself with an example of this behaviour and prepare an example ahead of your interview.
- Strengths – You will be asked questions to demonstrate your strengths in relations to the requirements of the role. These questions are designed to test your initial natural response to the questions asked on the day of the interview
Full details will be provided to those candidates invited to interview
We reserve the right to raise the score required at any stage of the process in order to manage numbers.
Sift and Interview dates to be confirmed.
Start dates may not be agreed straight away but this will be discussed further with successful candidates.
A reserve list may be held for a period of up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.
Eligibility
To check that you are eligible to apply, review this eligibility information
Important information for existing HMRC contractual homeworkers:
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need, so please review the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you are able to travel to.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments, and contact [email protected] as soon as possible.
Equality and Diversity
We’re committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued, supported and comfortable being their true self at work.
We’re proud to be a diverse and inclusive employer, supporting social mobility by giving opportunities to people from all walks of life. We want to maximise the potential of everyone who chooses to work for us and offer a range of flexible working patterns and support. Our aim is to make a fulfilling career at HMRC accessible to you.
For more information on how we make this happen, review this information on our culture and values.
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Locations
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
Security Update
For more information on the level of security checks we will carry out, review this information on security checks
Further Information
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process.
Duplicate applications for the same vacancy will also be withdrawn.
Transferring into HMRC from Civil Service If you are currently working for an ‘Other Government Department’ (OGD) and would like to consider the impact on your pay when joining HMRC, please see the attached document "Combined T&C and OGD Pay English”, found at the bottom of this advert. Further information on staff transfers can be found on gov.uk
Problems during the application process
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
If you think you’ve made a mistake on a submitted application (e.g. you’ve ticked the incorrect eligibility box), please contact [email protected] at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.
Please use the subject line to insert appropriate wording e.g. Please re-open my application -292623 & vacancy closing date 26/06/2023.
For reasonable adjustments queries or requests, please see details within reasonable adjustments section above.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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Contact point for applicants
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Recruitment team
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