Revenues & Benefits Service Specialist Remote
Job description
Job Title: Revenues & Benefits Service Specialist
Vacancy reference number: 00550
Salary: £26,995 to £33,426 (depending on experience)
Location: Homeworker
Contract type: Permanent/ Full Time 37 hours per week
The Vacancy:
We have an opportunity for a Revenues & Benefits Service Specialist. You will be using your professional expertise and technical knowledge, to provide guidance and advice in complex areas of revenues and benefits to support the achievement of key outcomes for customers and stakeholders.
Key tasks and responsibilities:
- Responding to service enquiries within Client SLA’s.
- Advising customers on complex revenues and benefits related issues and negotiating fair outcomes.
- Planning and coordinating initiatives relating to revenue collection/enforcement and housing benefit.
- Liaising with internal\external bodies, ensuring the promotion of our services.
- Investigating and researching the information required to support appropriate responses to service enquiries, complaints, FOI and Data Protection/Subject Access requests.
- Working accurately under pressure and using your own initiative to plan, manage and prioritise workloads to ensure tasks are completed accurately, within prescribed timescales.
- Interpreting complex council tax, business rates and benefits legislation and redesign and improvement of processes and procedures.
- Developing positive working relationships with Clients, colleagues, members of staff, residents, customers, stakeholders, and other external bodies.
- Promoting a positive attitude towards change.
- Communicating effectively, verbally and in writing.
Essential Skills and Attributes:
- Educated to GCSE level or equivalent with minimum 5 grades A-C including English and Maths.
- Strong knowledge and understanding of the law and practices relating to all aspects of council tax/business rates and/or benefits.
- Experience of working within a revenues and benefits service.
- Experience of working with computerised systems.
- Ability to prioritise conflicting demands/working within tight timescales.
- Excellent written and verbal communication skills.
The Company:
Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.
Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values Expert, Accessible, Dependable.
Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.
Our Staff Benefits:
- free eye tests,
- 25 days annual leave (Fulltime) + up to 8 days Bank Holidays
- Organised company events
- A casual dress code
- Wellness programme
- Staff Referral Programme.
- Access to staff discounts with retailers such as Argos, Currys, M&S, B&Q, Debenhams.
- Liberata will also automatically enrol you into our contribution matching pension scheme.
To comply with the government’s Baseline Security Personnel Standard Verification process, this role is subject to completion of a Disclosure and Barring Service check.
You can apply for this role by submitting a CV outlining your knowledge and experience relevant to the role. Please quote the Job Title and Vacancy reference number within the subject heading.
The closing date for this vacancy is: 29th August 2023
www.liberata.com
Liberata is committed to encouraging equality, diversity and inclusion whilst promoting talent; not just in our recruitment practices, but ensuring that all individuals have the opportunity to reach their potential.
Job Types: Full-time, Permanent
Salary: £26,995.00-£33,426.00 per year
Benefits:
- Company pension
- Employee discount
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Application question(s):
- Do you have any criminal convictions which are not regarded as spent under the Rehabilitation of Offenders Act 1974?
- Do you have recent experience of working in either council tax or business rates and/or housing benefits?
Education:
- GCSE or equivalent (preferred)
Experience:
- revenues and benefits service: 1 year (required)
- working with computerised systems: 1 year (preferred)
- council tax/business rates and/or benefits: 1 year (required)
- Customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Remote
Application deadline: 29/08/2023
Reference ID: 00550
