Revenues & Benefits Service Specialist

Revenues & Benefits Service Specialist Remote

Liberata
Full Time Remote 26995 - 33426 GBP ANNUAL Today
Job description

Job Title: Revenues & Benefits Service Specialist

Vacancy reference number: 00550

Salary: £26,995 to £33,426 (depending on experience)

Location: Homeworker

Contract type: Permanent/ Full Time 37 hours per week

The Vacancy:

We have an opportunity for a Revenues & Benefits Service Specialist. You will be using your professional expertise and technical knowledge, to provide guidance and advice in complex areas of revenues and benefits to support the achievement of key outcomes for customers and stakeholders.

Key tasks and responsibilities:

  • Responding to service enquiries within Client SLA’s.
  • Advising customers on complex revenues and benefits related issues and negotiating fair outcomes.
  • Planning and coordinating initiatives relating to revenue collection/enforcement and housing benefit.
  • Liaising with internal\external bodies, ensuring the promotion of our services.
  • Investigating and researching the information required to support appropriate responses to service enquiries, complaints, FOI and Data Protection/Subject Access requests.
  • Working accurately under pressure and using your own initiative to plan, manage and prioritise workloads to ensure tasks are completed accurately, within prescribed timescales.
  • Interpreting complex council tax, business rates and benefits legislation and redesign and improvement of processes and procedures.
  • Developing positive working relationships with Clients, colleagues, members of staff, residents, customers, stakeholders, and other external bodies.
  • Promoting a positive attitude towards change.
  • Communicating effectively, verbally and in writing.

Essential Skills and Attributes:

  • Educated to GCSE level or equivalent with minimum 5 grades A-C including English and Maths.
  • Strong knowledge and understanding of the law and practices relating to all aspects of council tax/business rates and/or benefits.
  • Experience of working within a revenues and benefits service.
  • Experience of working with computerised systems.
  • Ability to prioritise conflicting demands/working within tight timescales.
  • Excellent written and verbal communication skills.

The Company:

Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.

Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values Expert, Accessible, Dependable.

Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.

Our Staff Benefits:

  • free eye tests,
  • 25 days annual leave (Fulltime) + up to 8 days Bank Holidays
  • Organised company events
  • A casual dress code
  • Wellness programme
  • Staff Referral Programme.
  • Access to staff discounts with retailers such as Argos, Currys, M&S, B&Q, Debenhams.
  • Liberata will also automatically enrol you into our contribution matching pension scheme.

To comply with the government’s Baseline Security Personnel Standard Verification process, this role is subject to completion of a Disclosure and Barring Service check.

You can apply for this role by submitting a CV outlining your knowledge and experience relevant to the role. Please quote the Job Title and Vacancy reference number within the subject heading.

The closing date for this vacancy is: 29th August 2023

www.liberata.com

Liberata is committed to encouraging equality, diversity and inclusion whilst promoting talent; not just in our recruitment practices, but ensuring that all individuals have the opportunity to reach their potential.

Job Types: Full-time, Permanent

Salary: £26,995.00-£33,426.00 per year

Benefits:

  • Company pension
  • Employee discount
  • Health & wellbeing programme
  • Life insurance
  • Referral programme
  • Sick pay
  • Work from home

Schedule:

  • Monday to Friday

Application question(s):

  • Do you have any criminal convictions which are not regarded as spent under the Rehabilitation of Offenders Act 1974?
  • Do you have recent experience of working in either council tax or business rates and/or housing benefits?

Education:

  • GCSE or equivalent (preferred)

Experience:

  • revenues and benefits service: 1 year (required)
  • working with computerised systems: 1 year (preferred)
  • council tax/business rates and/or benefits: 1 year (required)
  • Customer service: 1 year (preferred)

Work authorisation:

  • United Kingdom (required)

Work Location: Remote

Application deadline: 29/08/2023
Reference ID: 00550

Revenues & Benefits Service Specialist
Liberata

www.liberata.com
London, United Kingdom
Charlie Bruin
$25 to $50 million (USD)
1001 to 5000 Employees
Subsidiary or Business Segment
Financial Transaction Processing
Finance
Related Jobs

All Related Listed jobs

Customer Service Advisor
European Tyre Enterprise Ltd Letchworth, England 22000 GBP ANNUAL Today

Require a reasonable technical understanding of all products and services offered by the Company, be fully conversant with the Company Standards & Work

Admin Assistant - Care Home
Barchester Healthcare Compton 11 - 0.00 GBP hour Today

ABOUT THE ROLE
As an Admin Assistant at a Barchester care home, youll carry out a range of responsibilities to help us...

Radiographer (Bank)
Circle Health Group Bolton, England 25 GBP HOURLY Today

This is a bank role working on an as and when required basis, you will be required to supplement staffing levels during busy periods and provide cover for

Pool Lifeguard
DPD Coaching Limited Angmering, England 10 GBP HOURLY Today

The role would suit somebody currently looking for part time work whilst in education. Part-time hours: 2.5 per week.

Receptionist | £35,000-£40,000 £35,000 to £40,000 City of London, London
Love Success Plc London, England 35000 - 42000 GBP ANNUAL Today

Alongside meeting and greeting clients, you will assist with some administrative tasks and help the PAs with overflow tasks.