Retentions Account Manager Sale, England
Job description
As a Retentions Account Manager, you’ll take a consultative retention approach, building trust with our customers through straightforward, open, and honest conversations, getting a real understanding of their needs and how these change over time, you will identify why they are looking to leave us and then create a package that saves them time and money.
What makes a great Retentions Account Manager?
- Working in an outbound contact centre role is what you love because you’ve been doing it for a while, and you know you can do it well.
- You’ll be an amazing communicator, able to adapt your approach for different people and have a chat with anyone.
- Because you care about customers, you’ll pay attention to the details and take real pride in doing a great job.
- Working to targets and achieving objectives is one of your passions, you’re driven and motivated and even if you fail you pick yourself back up and turn it into a success.
- You want to learn everything you can to keep building your career, you’ll always be looking for opportunities to increase your knowledge and try something new.
- You love working with people, from building great relationships with team mates to providing an amazing service for customers.
Experience and Skills Required
- IT literate, with knowledge of the effective use of Microsoft (Word, excel PowerPoint)
- No previous experience is required, we are looking for colleagues who wish to excel and are driven to succeed
- The drive and resilience required to support and win in a fast-paced Customer Service environment
- The personal gravitas required to establish credibility with colleagues and customers
- The self-awareness to identify own development needs and the desire to continually improve both self and the team
- The ability to communicate concisely and confidently
Why Choose us
At Verastar, we don’t just do jobs, we do careers. We’ve got ambitious growth plans, and our people will grow with us. We’ll give you everything you need to develop and succeed. That means things like flexible working, a totally transparent rewards structure, a diverse and inclusive workplace, and the control to drive your own career and shape your own opportunities.
To continue with our success we’re looking to strengthen, build and grow our Customer Retentions teams. We want to meet people who naturally have the gift of the gab and looking for a career where you see the results of going the extra mile reflected in your salary. We don’t need you to have sales experience, if you have the right attitude our award-winning training programme which will provide you with all the skills and knowledge needed to thrive and be a success in this role.
We supply almost 200k businesses with their gas, electricity, water, insurance, card payment terminals, mobile, broadband and telecoms services. We’ve won numerous awards over the years, and this is because our colleagues and customers are at the heart of everything we do.
As well as being a great place to work, we offer impressive benefits too:
- Competitive basic salary
- Uncapped commission with realistic OTE of £30,000 to £35,000 OTE
- Core benefits including pension contributions and life assurance
- Great discounts on 100s of high street and online stores
- 25 days holiday and the option to buy up to 5 days more
- Cycle to work and travel loans for people wanting a greener commute
- Wellbeing support including 24/7 access to a GP, mental health support, get fit programmes and free legal and financial guidance
The important extras
- Amazing on-site facilities, such as free on-site gym, free parking, subsidised café and to top it off an on-site subsided bar for after-work drinks, quiz nights and social events
- Hybrid working – option to work two days from home if you choose
- Full time/Permanent contract of 37.5 hours per week
- Monday to Friday shifts
- No weekends and every bank holiday off
Where to find us
Sale office
Our newly refurbished HQ is based in the heart of Sale Moor Village next to Sale Water Park. We’re only a stone’s throw away from the M60 and just a short 5-minute walk from the Airport Metro Link line and Sale Town Centre. We also have plenty of free on-site car parking as well as a bike locker if you choose to cycle in.
Rutherglen office
We’re based on south bank of the river Clyde, 3 miles from Glasgow City Centre our Rutherglen office is a few minutes on foot from both Rutherglen train station and Rutherglen town centre. We also have access to a bike locker if you choose to cycle in.
What happens next
If you’re looking for a new challenge with great benefits at an award-winning company, then Verastar is the place for you. To be part of our continued success click ‘Apply’ today to take the next step in your career.
Across The Verastar Group, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.
All successful candidates will be subject to pre-employment checks.
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