Retention Account Manager - Remote role Lytham, England
Job description
Inenco has over 50 years of consultancy experience working in energy and utilities management; responding to the changing needs of our customers. This gives us the expertise and insight to help successfully control costs, improve margins, achieve regulatory compliance and protect operational resilience. Our customers include leading organisations across sectors from manufacturing to hospitality and retail to logistics. We also support the delivery of public sector services with a particular focus on health, social housing and education.
Position:
In this busy role you will retain, grow and create a portfolio of profitable customers, providing effective telephony-based Account Management.
Key Responsibilities and Duties:
- Retention of Mid-Market customers through Account Management activities during customer life cycle
- Expanding the portfolio by means of finding and selling New Business opportunities to existing and new customers (inc. cross-selling, upselling)
- Regular and accurate maintenance of all allocated records via the current CRM system
- Identify and pursue business development opportunities, maximising value and term to drive profitable sales revenue
- Achieve monthly SOV and Customer Retentions targets, through building and maintaining a robust pipeline
- Understand, build and be responsible for customer relationships through quality telephony-based account management; dealing with issues, complaints and queries in an efficient and timely manner through regular telephony-based communication
- Management of customer data, to prioritise the customers in line with business expectation
- To provide accurate forecast on a daily/weekly basis of potential sales
- Identify customer needs and create greater customer relationships and business growth
Requirements:
- A minimum of 3 GCSE’s including Maths and English
- Strong track record of working in a sales environment
- Strong negotiation and influencing skills
- Strong communication skills, written and verbal
- Creative and able to implement initiatives to improve sales technique
- Proficient user of Microsoft Office applications
- Expensive of using a CRM system
- Commercial approach when making decisions
- Strong problem-solving skills
- Good numerical skills
- Able to work as a team and individually
- A good understanding of the UK energy markets (trends in pricing / market movement etc)
- General knowledge of individual proposition offerings from energy suppliers, therefore demonstrating strong commercial acumen.
*
Other information:*
- Salary £22.8k - £26.2k and uncapped commission
- Annual pay related appraisals
- 23 days holidays plus bank holidays, raising by extra day each year to max 28 days (option to Buy and Sell Holidays)
- Home working (location must be in the UK)
- Early finish Friday
- FREE parking
- Birthday hour
- Subsidised costa coffee
- Onsite canteen
- Employee development programmes
- Refer a friend scheme up to £1,000
- Benefits Platform - gym membership, cycle to work, retail discounts plus many more
- Fan Club Awards – employee recognition programme – winners get £250 of vouchers every quarter
Closing date 13th March 2023
Salary: £22,800.00-£26,200.00 per year
