Retail Sales Associate - Westfield White City London, England
Job description
To find out more about Life at Vashi visit our careers page.
"We are creating a space where customers can come in and instantly feel relaxed, because jewellery should be accessible, interactive and, most of all, personal. I can’t wait to welcome them." Vashi Dominguez, Founder, Chairman and CEO
At Vashi, we don’t just sell fine jewellery. We’re on a mission to transform the entire industry, inviting customers into the heart of the design and making process. It’s an extraordinary opportunity – and we’re looking for exceptional people who find it as exciting as we do. As a Retail Sales Associate – or Brand Ambassador, as you’ll be known at Vashi – you’ll invite customers to discover the jewellery making process for themselves, from design to 3-D modelling, casting, setting and engraving. You’ll help customers tell their own stories through the jewellery they create, using your expertise and product knowledge to drive sales and establish strong relationships to ensure the long-term success of the business. A true brand ambassador, you’ll act as a voice of Vashi, sharing your passion for our unique in-store experience, our jewellery and our culture. You’ll work positively and collaboratively with your team and customers, and bring our company’s vision to life.
As a Retail Sales Associate at Vashi, here's what you might do in a typical week:
- Provide exceptional standards of customer experience to every customer, through all communication channels.
- Partner with every customer to help them create a personal piece of jewellery with us. Guide customers confidently through the Vashi way of selling, while inspiring them to make something truly unique through your passion for the brand, our jewellery and the materials we use.
- Attend training workshops or webinars covering areas including sales techniques, customer experience and product knowledge.
- Regularly review your calendar and appointments. Respond to customer queries and issues in a professional, effective and timely manner.
- Work towards your store's key performance indicators and understand your individual role in supporting the results and overall store targets.
- Ensure all orders are processed accurately on the Vashi POS system and all relevant communication is shared with the Production and Customer Service teams.
- Handle customer concerns in a professional manner, with a view to achieving a positive resolution or outcome – seeking management support if necessary.
Who you are:
- You have experience within a luxury retail or customer service environment with a proven track record of achieving sales targets. If you also have experience working with jewellery this is preferable, but either way, you must have a keen desire to join us on our mission to disrupt the entire industry.
- You have excellent written and spoken English language skills. We'd be especially interested to hear from you if you are multilingual, but this is not essential.
- You're precise and accurate, with good attention to detail.
- You have a high level of emotional intelligence, with the ability to collaborate as part of a team. You can plan and manage your time effectively and have an entrepreneurial spirit that puts the customer at the centre of your decisions.
- You're respectful to all, incorporating an element of empathy in your selling skills, actively listening to the needs of the customer and showing a natural interest in people.
What's in it for you: We'll enable you to challenge yourself, grow with us on our mission and make your mark. You'll have 29 days’ holiday, a pension plan and life assurance that supports you for the future, and an employee discount that’s in a class of its own. We also offer a range of well-being initiatives as well as a warm, welcoming working environment. We’re building the Vashi culture and community from the ground up to create better jewellery in a better way.
More about us:
At Vashi, we don’t just sell fine jewellery. By making it easy for everyone to create a bespoke piece, we’re on a mission to transform the entire industry. It’s an extraordinary opportunity – and we’re looking for exceptional people who find it as exciting as we do.
Vashi is a different kind of fine jewellery brand. With a workshop in every store, we invite our customers to get closer to the making process than ever before. In bringing this vision to life, people across the business are constantly exploring new ideas and looking for better ways to do things – and that’s where you come in. When you join, you’ll become part of a team where you can be yourself and create your best work.
It’s a culture that saw us recognised as one of London’s Top 50 Best Mid-Sized Companies to Work For in 2021, but we don’t want to stop there. We have a friendly, ambitious group of people working on exciting projects. And our growth plans mean that we've rapidly increased our teams across the business, and are still investing as we scale up. With our fast pace and agile ways of working, we are on our way to becoming the number one bespoke fine jewellery brand in the world.
