Retail Sales Associate Highbridge, England
Job description
Sopha is looking to recruit a retail sales associate to assist with the day-to-day running and growth of our family-run independent furniture store. The ideal candidate will have some experience in, or willingness to learn, retail sales and customer service. The role is suited to someone friendly with excellent communication skills in person, over the phone and online. There will be a lot of variation in day-to-day life for the successful candidate; being a small business, every member of the team chips in whether the shop floor is busy with customers, deliveries are arriving or the phones are ringing. We are a tight-knit team who take pride in our work and the shop ethos is to be an ethical retailer with a view to making a difference to the furniture industry for the long term. If you’re someone who loves meeting lots of different people, enjoys working dynamically, has a passion for talking to customers and working to drive our small startup business forward, we’d love to hear from you.
Person Specification
- People skills - you will be representing Sopha while talking to our customers and using your knowledge to inspire them in making decisions for their home.
- General physical fitness - this role will include delivering furniture to customer’s homes and moving furniture in store.
- Attention to detail
- A positive attitude with a willingness to learn
- Self-organisation and the ability to take initiative
- Flexibility and adaptability; this role includes working most weekends and you may be asked to cover staff sickness
- Basic knowledge of IT (experience of using graphic design tools may be an advantage but is not essential)
- A desire to work as part of our small team
Responsibilities and Duties
Responsibilities include:
- Serving customers; we like to make sure all of our customers are greeted and feel welcome in our store.
- Assisting customers through product knowledge, training will be provided to enable you to build up a knowledge of mattress fillings, furniture construction and lead times.
- Creating sales orders, taking payments, keeping customer’s updated on the progress of their order and delivering furniture into customer’s homes.
- Assisting with customer service issues, working with our store manager and suppliers to ensure any issues are dealt with swiftly and customers are kept in the loop.
- Creating interesting and engaging displays through visual merchandising and keeping the store clean, presentable and welcoming for customers as they browse the shop.
- Helping market the shop and our products to customers via our website. This may include taking and editing photos or simply updating the product inventory.
As we are a small team here at Sopha the job role can change and adapt to suit your skills and interests. For example the successful applicant may have an interest in photography and graphic design, in visual merchandising or by adding value to our customer’s experience in a different way.
Hours are from 9:30am - 6pm five days per week, including weekends.
Job Types: Full-time, Permanent
Salary: £22,400.00 per year
Benefits:
- Company pension
- Employee discount
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Every weekend
- Weekend availability
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Highbridge: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What made you apply for this position today?
Experience:
- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)
Work Location: In person
Application deadline: 03/05/2023
Reference ID: Retail Sales Associate - May 2023
Expected start date: 08/05/2023
