retail sales associate Bruton, England
Job description
We believe diversity of thought and experience creates the most brilliant communities to serve our organization, and that is why Hauser & Wirth is an equal opportunities employer.
Hauser & Wirth is one of the world’s leading commercial galleries for Modern and Contemporary art, with locations across the UK, USA, Europe and Asia. Hauser & Wirth Somerset opened in July 2014 and has welcomed over 1,000,000 visitors. The Hauser & Wirth ethos sits at the very heart of the gallery—it is a place where art can successfully merge with architecture, craft, learning, community, landscape, food and farming—opening the door for creative ideas and collaborations.
We are looking for a Retail Assistant to support our Somerset team in the delivery of positive and memorable visitor and customer experience. The ideal candidate will have experience in design led retail in a client-focused environment. Evidence of excellent attention to detail, verbal, written and computer literacy as well as the ability to prioritise and remain proactive is essential. They will a strong team-working ethic while confident in working independently. Full, clean driving license desirable.
Responsibilities include but not limited to:
- Assist in management of retail POS System (Lightspeed)—Intercompany transfers, vendor returns etc, processing incoming deliveries
- Maintenance of retail inventory onsite and conducting routine audits of inventory levels
- Supporting with the upkeep of all retail displays on site
- Support daily restocking of shops based on what has sold
- Assist in the management of stock across two locations—sufficient stock of shop floor products in the stock room, timely processing incoming deliveries
- Organization and space management of on site stock room and off-site storage
- E-commerce—assist in the fulfilment of orders and highlight low inventory, monitor VIP customers and report accordingly, passing over relevant orders to other gallery locations for fulfilment when necessary
- Support with shop@ email address—checking daily and replying to customer enquiries in timely manner, forward enquiries to relevant staff, archiving and filing
- Oversee the accurate input of retail statistics
- Support in maintenance/problem solving of card terminals
- Support on-site stocktakes (quarterly)
- Assist with the accurate logging of editions sales
- Processing invoices in line with accounts department’s guidelines
- Customer enquiries by telephone, email & in person—providing relevant, correct & helpful information
- Handling and logging retail related incoming & outgoing mail and couriers
- Supervising gallery & public spaces, ensuring they are always presented to the highest standards
- Assisting with private views and events
- Supporting the training of new staff
Required knowledge, skills and experience:
- Demonstrable experience of and passion for design led retail
- Excellent verbal and written communication skills including computer literacy
- A natural sense of service, and a passion for customers’ and visitors’ experience
- Organised with an ability to prioritize and always be proactive
- Candidate should be meticulous with an attention to detail
- Strong teamwork while able to work independently
- Full, clean driving license desirable
This is a part-time position. The working hours are Wednesday – Saturday, 9 am – 6 pm, located at Hauser & Wirth Somerset. Candidate should be flexible to work additional hours to support with events and other business activity.
Job Types: Part-time, Temporary contract
Contract length: 12 months
Part-time hours: 32 per week
Salary: £14.40 per hour
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Store discount
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
Work Location: In person
Application deadline: 23/07/2023
