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Description

Job Responsibility

• Delivers and supports all activities related to the sales process, builds trusting relationships with the customer base and represents the brand;
• Delivers and supports the Retail team to deliver, an exceptional sales experience, developing customer loyalty and cross-selling through managing the customer and working within define processes;
• Performs assigned tasks which support the advocacy of Self-Serve and Digital-First for solving non-complicated service situations;
• Delivers certain tasks which may include reporting, stocktaking, audit, and general store management activities;
• Supports and educates the customer around setting up/using their device, resolves basic technical queries, diagnoses and organises repair of faulty devices and identifies cross/upsell opportunities;
• Uses communication skills to ensure effective collaboration across channels, and with other stores;
• engages with the local community and businesses (e.g. shopping centre, events, local charities/schools) and acts as an ambassador;
• Has a good understanding of Vodafone�s products, services and processes and informs customers according to defined Vodafone standards in order to improve their customer experience;
• Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

Skills

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.