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Location: London, UK

Mission: Improve retail performances in the like for like perimeter ensuring the retail performance guideline application and KPIs measuring to improve store productivity. Responsible to maintain focus on consistency and Excellence in all boutique operations, applying Central Guidelines, providing prompt and accurate operational and administrative support to the local Retail Network

Functions and Responsibilities:

1/DRIVE BOUTIQUE STAFF FOCUS ON OPERATIONS EFFICIENCY

• Consistently strive to improve store operational efficiency, through improved processes, tools and programs with focus on optimization, liaising with relevant

support functions (IT, F&A, Marketing, Security, Sales, Training, Logistics, HR, etc.).

• Provide Central Retail Operations with recommendation on process gaps/ bottleneck to target, in order to solve store challenges.

2/ENSURE PROCESSES/ POLICIES/ PROCEDURES/PROJECTS/GUIDELINES IMPLEMENTATION/ REVISION:

• partner with Central Retail Operations in the local adaptation, implementation and execution of retail in store projects/new initiatives/operations guidelines

(e.g. Bulgari Store Essential Book).

• Visit the stores on a regular basis:

‒ to monitor boutique needs (process/tool/info) and revert to the relevant functions, optimize teamwork and problem solving

‒ to track and monitor challenges/ success stories to mitigate recurring store issues and sharing best practices,

‒ to coach sales team to resolve store operational issues and implement improvements and specific actions plans

‒ to ensure all operation procedures are properly established and implemented

3/NEW PROJECTS/TECHNOLOGY IN STORE FACILITATOR

• Support the introduction of new tools /technology/process in the store (ie SM Dashboard, App in stores,..), coordinating, boosting adoption and in store

engagement, monitoring and collecting users’ feedback and partnering with all involved actors (e.g. Central Retail Operations, Local IT, Sales Trainers..

4/STORE SALES REPORTING/FEEDBACK COLLECTION

• Analyze qualitative/quantitative feedback and report on store success and challenges (KPI's, sales, discounts, MS, incentives)

5/COMMERCIAL FILTER/POINT OF CONTACT FOR STORE MANAGERS

• Act as liaison between Store Managers and local/central departments ensuring smooth communication (newsletter, follow-up)

6/NETWORK

Support the Local Retail structure in the network development analysis and reporting

• Provide support in the store openings and renovations projects, managing operational activities with relevant departments
• Control costs through management of suppliers, contracts, budget, bid negotiations and careful review of all aspects of the store cost.
• Monitor store KPIs providing reports to Country Managing Directors and suggestions for improvements.
• Maintain informational and working relationships with the proper local authorities, organizations and landlords.
• Support of Sales Trainer in organizational matters related to the arrangement of training sessions.
• Participate, upon marketing request, to the definition of all in store marketing plans for the network of his responsibility.
• Together with VM Manager ensure that Store Managers maintain constant focus on visual merchandising and maintenance.
• Monitor operations effectiveness and efficiency in all back office processes and stock management, ensuring the compliance with company guidelines and procedures, respect of health & safety, security, facilities and legal operations. Participating in optimization of operational processes.

• Support new store opening
• Omni-channel
• Ensuring that the KPI’s are useful to lead the store productivity and improve KPI’s.
• Propose & roll out best practiced management among the different commercial companies and lead and coordinate activities related to the competitors retail experience.

• Liaise with local organization to define actions plans following mystery shopping results.
• Liaise with CRM & digital department on the definition and implementation of plans at store level.

TECHNICAL SKILLS

• Knowledge of point of sales and retail industry
• Knowledge of the Retail POS system
• Knowledge of store process, procedure and guideline
• Knowledge of the competition
• Knowledge of IT store application/ systems/ tools

SOFT SKILLS

• Impact
• Business Awareness
• Flexibility
• Negotiation
• Role competencies
• Fluent English is a must, Italian is a plus
• 3-5 years of similar experience