Retail Excellence Manager (Retail Store Operations focus) London, England
Job description
Job Description
Come and join one of the LEGO Group’s most important growth and brand engagement vehicles: LEGO® Branded Stores!
In this role, you will play a key part in continuing to develop and progress both how we best serve our shoppers and consumers as well as the incredible experience we want our shoppers and consumers to get when they visit our stores around the world.
Core Responsibilities
Support larger projects and lead specific workstreams focused on retail improvement and excellence initiatives. These will encompass all aspects of project management ranging from problem definition, scoping, analysis, development of recommendations to implementation and execution.
Facilitate and document best practice sharing related to retail excellence across our branded store portfolio (e.g. Front of House execution, Back of House, Store Staff Development, Labour Management, etc.).
Drive key governance processes to ensure execution within concepts and guidelines.
Develop and optimize best practices for in-store experience and execution (manuals, guidelines, processes, etc.).
Further develop the LEGO Group branded retail excellence toolbox.
Play your part in our team succeeding
By building a strong understanding of our entire branded retail business, you will help drive critical improvement initiatives and excellence projects in close collaboration with key collaborators such as store operations, retail marketing, store development, digital products and other key stakeholders involved in our physical retail business. #LI-NS2
Do you have what it takes?
The successful candidate comes with in-depth branded retail operations experience from world-class brands built through various roles including store management and/or district management coupled with experience driving retail excellence-focused projects (global/regional/local) role. Furthermore, you have:
Solid store operations/management experience from working in retail stores within the last couple of years.
A proven track record of developing and delivering retail improvement projects and initiatives that benefit the overall experience for shoppers and consumers and ultimately has a positive commercial impact.
Strong project management skills that enable you to independently lead projects and prioritize numerous tasks and projects simultaneously.
Extensive key stakeholder management experience and comfort in providing challenge and a different perspective when necessary.
Ability to easily shift between abstract strategic discussions and operational details to be able to drive a very diverse project portfolio.
Proficient English verbal and written communication skills, an open mind and ability work across many markets and organisational levels.
What’s in it for you?
Here are some of what to expect:
Family Care Leave – We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. The hiring team will discuss the principles of our hybrid work model 'Best of Both', role eligibility and frequency with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career.
Then make it real.
Join the LEGO® team today.
- LocationLondon, United Kingdom
- Job ID0000006823
- CategoryProject / Program Management
