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We are an award-winning agency, that takes pride in the services we offer and the people we hire. Although we are a highly successful company, the secret to our success is taking care of our employees and treating everyone like an individual rather than a number!

We are now looking for travel professionals with previous customer service experience to support our busy retail stores to ensure we can continue to offer our renowned top class customer service.

Location: Homeworking/Hybrid/Office Based

Salary: Competitive – based on experience

Experience, Qualities & Skills

Candidates must have experience working within the Travel Industry

• Passionate about delivering the very best customer experience.
• Confident, friendly, and articulate when speaking to clients.
• Enjoy building rapport and forging long lasting relationships.
• Possess genuine empathy and the desire to help people.
• A ‘can do attitude’ always aiming to go the extra mile.
• Excellent listening skills.
• Ability to pro-actively resolve issues and find amicable solutions.
• Good written English.
• Experience in communicating via live chat, social media.
• Enjoy working in a face paced, service-oriented environment.
• Good working knowledge of CRS system would be advantageous
• Ability to work well in a crisis
• Able to multi task and prioritise work load

Responsibilities:

• 
  Supporting clients post-booking, in resort issue and pre-departure requirements.
• Manage the customer service in box
• Log the issue via the log
• Communicating effectively via omni-channels including; Live Chat, WhatsApp, Email and Voice.
• Upgrading clients cruise, flights, hotels and tours.
• Fulfilling amendments and cancellations.
• Resolving client queries, finding solutions and escalating complaints.
• Assisting retail stores on customer service and administrative queries.
• Liaising with suppliers and tour operators on behalf of clients.
• Provide high levels of customer satisfaction.

Reward/Opportunities:

• Competitive Salary.
• Vitality Private Healthcare.
• Discounts on holidays.
• Sponsored social events.
• Contribution Pension.