Retail Customer Service Advisor Milton Keynes, England
Job description
Part Time Permanent – 32 hours per week
Salary and Benefits- £20,000 (FTE) , 27 days holiday plus bank holiday (pro rata’d), discounted loan car scheme, onsite parking, pension scheme and much more!
Closing Date: 8th March 2023
As a Retail Customer Services Advisor you will be responsible for processing a range of administration tasks that are generated from our customers through our call centres. The queues and processes that you would be required to work are high volume and have required turnaround times. To make this happen in a timely manner we need Customer Services Advisors that are great communicators and who can combine great personalised customer service with a sharp attention to detail.
You must be comfortable with talking on the phone and making outbound calls to our customers with a huge desire to deliver a consistent and excellent level of service to your customers, this creates a one and done culture and ensures we get it right first time for customers.
As a Customer Service Advisor you will receive full training so previous experience isn’t necessary but a willingness to learn and a passion for customer service are all we ask from you.
Benefits include
Discounted loan car scheme with access to up to two cars for direct family members (dependant on contract length and eligibility), annual discretionary bonus, 27 days holiday plus bank holidays, generous pension scheme, private healthcare, free on-site parking, local discounts and so much more!
About the role
- Being adaptable to switch across different processes as there will be a requirement for this
- Responding on email/admin queries and using outbound calls as a ‘one and done’ to get the right customer outcomes
- Administration tasks such as validating customer documentation, processing end of contract options and making changes to customer agreement in its life cycle
- Maintaining an understanding of FCA regulations
- Taking responsibility for ensuring that excellent customer service is delivered at all times
- Close liaison with other Customer Operations staff e.g. New Business, Collections.
About you
- Full PC literacy essential
- Excellent written and spoken communication capabilities
- Previous customer service centre, call centre or finance company experience is desirable
- An understanding of Data Protection and Consumer Credit Act is desirable
- Outstanding written and verbal communication skills
- Excellent attention to detail
- Ability to learn new systems and processes
- Excellent attention to detail
- Strong customer service focus essential and a customer friendly manner at all times
How we support you
The training at VWFS is amazing, there are lots of opportunities to learn and grow, and excellent work is well-recognised. For many of our people, the big attraction is the opportunity to work with leading automotive brands in a fantastic environment; we have a call centre like no other, an inspiring workspace complemented by a supportive, friendly team culture
What’s in it for you?
We are passionate about employee development by offering ongoing support and training to help people meet their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve your full potential and enjoy a successful career with us.
About Volkswagen Financial Services
Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can
