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Location: Samsung Experience Store Stratford

Hours: Part Time - 18hr

Salary: £11.95 per hour

Who are we?

We are Partner Retail Services, a part of the PJ Investment Group. Through an extensive network of companies, we have developed a market leading end-to-end retail solution, handling every step of our customers' journey. We partner with Samsung UK and operate the Samsung Experience Stores on the UK high street and online.

Role Overview

The PRS& Samsung Customer Service Advisor is accountable for delivering inspirational customer service, while having an unswerving desire to introduce Samsung products that enrich customers connected lives through unrivalled interactions.

Responsible for:

• Own development through internal training programs
• Own knowledge of PRS& Samsung processes and systems and Product knowledge
• Health & Safety
• Store Standards of: Customer Training, Customer Service, Customer Sales and Customers Device Repairs

Knowledge, Skills and Experience required:

• People focused
• Communication skills (multiple spoken and written languages with English being your main language ideally)
• The ability to prioritise workloads
• The ability to adapt quickly to changing circumstances and to promote the benefits of change to those around you
• Previous retail experience is ideal but not essential
• Samsung eco system and a love for all things tech
• Constantly challenges own knowledge and drives own learning

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