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Job Title: Retail Assistant

Location: Tynemouth Aquarium

Contract Type: Permanent/Variable Hours

Salary: NMW

We are looking for a Retail Assistant to join our team at Tynemouth Aquarium, Tyne & Wear

Tynemouth aquarium, located on the North East coast is home to an array of animals in over 40 naturally themed exhibits from around the world from the British coast, the Mediterranean, coral reef and the tropical rainforest.

We’re looking to meet people who would like a new opportunity with a challenge. Our business is so unique and we rely on our very diverse and richly talented team to keep this show on the road. We are keen to build a team who represent our values as a business and help us expand and grow to be better.

As a business we are committed to promoting a diverse and inclusive community of employees where we can all be ourselves in an accepting environment. We are keen to increase diversity throughout our business and build a stronger team at Tynemouth Aquarium!

We are also here to sell fun and this is what makes us so unique. Each day we look at working in a fun and friendly environment. So, if you have a passion to work in the leisure industry, can offer outstanding customer service to all our visitors and you aren’t afraid of hard work, then we may just have the job for you!

Job Description

To have an enthusiastic attitude and to deliver a high standard of customer service, ensuring all our visitors have a memorable visit and want to return. To work alongside the Retail and Front of House team to ensure the smooth running of the department whilst maintaining the safety of the Tynemouth Team and Visitors to the aquarium.

Customer Service

• To be approachable, engaging and polite when dealing with visitors and ensuring high standards of customer services are delivered at all times
• To be able to action any customer queries, feedback or complaints confidently and direct to the Retail and Guest Services Manager when necessary.
• Work as part of a team, ensuring visitors are served quickly and efficiently and their requirements met.

Operational

• To be able to follow opening duties to ensure the department is ready for opening and closing duties are followed to ensure the department is closed correctly and secure
• To be confident in serving customers, to understand the different packages, promotions and products available with in the Retail and Front of House departments.
• To be competent in merchandising all retail products to the highest standards.
• With the help of the team keep the department including the gift shop, entrance area and ticket desk clean and tidy at all times, ensuring you are ready to welcome the next customer.
• To sell up Guide Books and Memberships, meeting and exceeding daily targets.
• To be able to use the computerised tills and handle cash confidently.

General

• To ensure any training or associated courses are completed at the request of the management team.
• To be responsible for wearing the correct uniform and have a high standard of personal presentation.
• To work to the rota assigned which will include school holidays, weekends and bank holidays and to make reasonable notice in the event of illness etc.
• To partake in themed events throughout the year, this may from time to time include fancy dress. These events will always be with prior notice

Requirements

• At least one years’ experience in a similar role
• Be enthusiastic, a team player and value working in this unique visitor attraction
• Demonstrate good communication skills
• Must take a hands on approach to work
• Capable of working efficiently under pressure
• Ability to take ownership and show initiative
• Desire to continually learn and develop own skills
• Strong personal integrity with an innate desire to work in an ethical manner
• Strong problem-solving skills with a can-do attitude
• Full availability, including weekends, holidays, Bank Holidays and Christmas
• Excellent organisational skills

Why work for us

Aspro Parks is a multinational company which operates more than 60 leisure attractions in Europe. Here in the UK Aspro owns Blue Planet Aquarium, Deep Sea World, Bristol Aquarium, Blue Reef Aquarium Newquay, Blue Reef Aquarium Hastings, Blue Reef Aquarium Portsmouth, Tynemouth Aquarium, Hastings Castle, Smugglers Adventure and Oakwood Theme Park.

Our business depends on our visitors enjoying their experience, whether that’s leaving our aquariums inspired to caring more about the environment, to thrill seekers riding Drenched, one of the tallest, steepest and wettest water rides in Europe! It takes a very diverse and richly talented team to keep the show on the road and we work hard in getting these individuals on board!

Here at Aspro, we make sure our employees are well taken care of. We recognise that their hard work and dedication are the driving forced behind our success. Our work environment is built on mutual respect and professionalism. We have a team of highly knowledgeable individuals with the experience and technical expertise to ensure we are the best at what we do!

We’re looking for individuals who want to join the Aspro team and live our values of:

• Customer Service
• Honesty
• Respect
• Focus on Results
• Teamwork
• Personal development

How to Apply

If interested, please apply using your CV & covering letter via our indeed page https://www.indeedjobs.com/aspro-uk/_hl/en_GB?cpref=JXWAtnzf3XW5aRnY2g_zom2bgyBz8ZTNtzUk-5Jfp-g

Your cover letter should highlight why you would be able to fulfil this key role within the organisation and clearly demonstrate how you meet our requirements.

We do recognize the time and effort it takes to apply for a position, however as an employer of choice we receive a high volume of applications and in the interests of economy, Aspro UK does not notify candidates who have been unsuccessful in their application; consequently if you have not heard from us within 4 weeks of the closing date, please assume that you have not been successful on this occasion.

Equal Opportunities

Aspro UK are an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Job Types: Part-time, Permanent

Salary: Up to £9.50 per hour

Benefits:

• Discounted or free food
• Employee discount
• Store discount

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Application question(s):

• Are there any days or hours you can't work?

Experience:

• Retail sales: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: One location