Retail Assistant Ardrossan, Scotland
Job description
Reports to: Port Manager
Vacancy Ref: 2180-SB
Contract: Permanent
Rate of pay: £10.68
Location: Ardrossan
Hours per week: 15
Date advertised: 09 May 2023
Closing date: 23 May 2023
CalMac Ferries Limited
CalMac Ferries Limited is the UK's largest ferry operator in terms of ships and destinations served and one of the largest transport operators in Scotland.
It is a multi-award-winning ferry and port operation and ship management specialist providing essential lifeline services and logistical support to island and remote communities.
For more information, please visit our website at www.calmac.co.uk/corporate/about-us
- A rewarding career
- A competitive salary
- Excellent training, development, and career progression
- 37 days annual leave (pro-rata)
- Staff travel pass for yourself, spouse/partner, and dependents
Functional Responsibilities/Key Tasks
Applications are invited for the positions of Shore Retail Assistant based at the Ardrossan Ferry Terminal Coffee Cabin.
Reporting to the Port Manager, you will need a flexible approach to your day-to-day responsibilities. Your duties will include:
- Attend to customer needs and be responsive to their requests
- Provide a catering and retail service to a standard that enables the company to achieve its customer and business objectives.
- Adhere to the retail operations procedures, maintaining stocking policies and merchandise layout plans.
- Adhere to the Company's cash control, stock control and security procedures.
- Understand and adhere to Food Hygiene practices and procedures, cleaning and maintaining the area involved to a high standard
- Any other duties required by the Port Manager
Skills and Experience
- Good understanding of the CalMac services
- You must be computer literate, with excellent verbal and written communication skills
- You must be customer focused, have a clear understanding of the customer interface, and have a proactive approach to customer care.
- You must be able to react to alterations to planned vessel operations, therefore they must be proactive and willing to take appropriate action to provide the required customer service ashore
- The successful candidate must be able to commute to Ardrossan Ferry Terminal on a daily basis
- You are expected to have a flexible approach to working, as shift and weekend work will be involved
- Ability to work with initiative as a self-starter, without supervision
- Willingness to be a team player in a dynamic, proactive, and fast-paced environment
- Previous customer service experience, including catering, would be advantageous.
- Able to liaise with other retail staff to ensure that there is a high level of proactive communication and coordination of activity
Our People: Values & Behaviours
To navigate the waters, ensuring life thrives wherever we are
PEOPLE FIRST
We lead by example and inspire others to give their best.
We work constructively with colleagues in a 'one team' spirit.
LOCALITY
We put the customer at the heart of everything we do.
We are accountable for our actions and performance.
BRAVERY
We demonstrate good judgement and decision making.
We act with integrity in all that we do.
The recruitment Information pack is designed to provide you with as much information as possible, relevant to the role and the recruitment process.
CalMac Ferries Limited is an equal opportunity employer as such our selection processes are designed to promote equality of opportunity for all.
If you have any further queries, please contact HR Services by email at [email protected]
The Selection Process
Application
It is important that you demonstrate on your CV how you meet the essential and desirable criteria outlined within the Job Description.
Shortlisting
We will evaluate your suitability for the role by assessing your qualifications, skills and experience.
Interview
To ensure you are in the best position to perform to your highest standards during our selection process, make sure you review the competencies outlined in the Job Description and have prepared examples of times you have successfully demonstrated these behaviours in the past.
Data
Your personal data will be processed in accordance with UK data protection laws and will be deleted in accordance with our Retention Policy and Schedule. If you have any queries regarding how we process your personal data, please contact our DPO using the following email address: [email protected].
