Retail Assistant Ellesmere Port, England
Job description
Job Title: Retail Assistant
Location: Blue Planet Aquarium – Ellesmere Port
Contract Type: Permanent / Variable Hours Contract
Salary: NMW/NLW
Are you looking for some fin’ different?
Are you the type of person who thinks outside the tank?
If so, then we might have a great oppor-tuna-ty for you!
We are looking for a Retail Assistant to join our team at Blue Planet Aquarium, Ellesmere Port.
Join the team at the Blue Planet Aquarium where we offer visitors the chance to experience a huge collection of fish, including one of Europe’s largest collection of sharks in a huge 3.8 million litre tank with one of the longest underwater viewing tunnels in the world!
Our Retail Assistant role is on a variable hours basis which means that a certain amount of hours cannot be guaranteed. Blue Planet Aquarium is able to offer sociable working hours between 10am – 5pm. The successful candidate would need to be able to offer full flexibility to suit the needs of the business.
Job Description
Working to the core values and operational standards of Blue Planet Aquarium, the role of a Retail Assistant is to deliver a memorable experience by anticipating the customer needs, being engaging, and attentive, knowledgeable and delighting at all times.
Duties/ Responsibilities
- Ensure that all guests are made to feel welcome upon arrival to the gift shop.
- Provide a high level of customer service ensuring guest satisfaction.
- Maximize revenue by offering guest alternatives and upselling.
- To be knowledgeable about all products those are on offer and throughout the Aquarium, including show and feed times during the Peak and off peak seasons.
- Respond to guest enquiries and work with other departments and colleagues to meet these requests.
- Maintain cleanliness and organization in all Retail areas including Stockroom standards.
- Use a professional telephone manner when speaking with future guests, internally and externally.
- From time to time the company or the General Manager may make reasonable requests for you to undertake duties not necessarily covered in the above.
About you!
Please note the following criteria are required in order to be successful in gaining this post at recruitment and to be able to effectively undertake the duties required.
Please ensure that you are confident that you can meet all the essential criteria before pursuing an application. Applicants who do not meet the essential criteria will not be considered for the role.
Desirable criteria will be used to differentiate between candidates, who meet all the essential criteria but are not automatically required, as they can be developed once appointed into the post.
Essential
- Being able to deliver excellent customer service to all customers.
- Being able to communicate to a wider customer base including the younger audience.
- Ability to respond to questions from the guests offering appropriate options or resolutions.
- Team player and proactively looks for better ways of working.
- Having a flair for merchandising product displays, this will be eye catching and increase revenue.
- Previous experience working in a fast pace retail environment is required..
- Strong organizational skills with the ability to handle different priorities across multiple departments.
So what’s in it for you… why work for us?
- Full uniform provided
- Sociable working hours between 10am – 5pm
- Company pension scheme
- 25% discount in our retail and catering outlets
- Free entry into the Aquarium for your family and friends!
- Free entry to all Aspro Park across Europe – including 10 incredible sites in the UK!
- Free Entry into other local animal attractions/ zoos
- Free Staff car parking facilities
- Complimentary ultimate shark dive experience following successful completion of your 6 month probationary period
- Work with a great team of people in a fun, inclusive and unique work environment!
To learn more about working for us at Aspro UK follow the link to our Indeed career page: https://uk.indeed.com/cmp/Aspro-Uk/about
Equal Opportunities
As a business we are committed to promoting a diverse and inclusive community of employees where we can all be ourselves in an accepting environment.
We are working hard to increase diversity and inclusion within the company. We welcome and encourage job applications from people of all backgrounds, particularly welcoming applications from Black, Asian and Minority Ethnic (BAME) and disabled candidates, who are currently under-represented throughout the company.
Aspro UK are an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
Once the suitable applicant has been found, this vacancy will close. Please don’t delay, apply today!
Job Types: Part-time, Permanent
Salary: Up to £9.50 per hour
Benefits:
- Discounted or free food
- Employee discount
- On-site parking
- Store discount
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Application question(s):
- This role involves working weekends, bank holidays and school holidays, does this fit with your availability?
Experience:
- customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: One location
