Retail Assistant (1313) Sidmouth, England
Job description
The Donkey Sanctuary is an international animal welfare organisation, offering care and protection to donkeys and mules worldwide. We are working for a world where donkeys and mules live free from suffering, and their contribution to humanity is fully valued. We are achieving this by transforming the quality of life for donkeys, mules and people worldwide through greater understanding, collaboration and support, and by promoting lasting, mutually life-enhancing relationships.
We have an excellent opportunity for a flexible and proactive individual with outstanding interpersonal skills and a strong customer service ethic to join our busy Retail and Catering Operations team. A true team player and ambassador for the charity, you will be responsible for the retail of Donkey World products in the Gift Shop, whilst ensuring that excellent customer service is a main priority.
About you:
· Demonstrable customer service skills and experience of dealing with enquiries from members of the public.
· Able to interact with visitors of all ages and backgrounds.
· Strong communication skills.
· Good I.T. skills (proficient in Word, Outlook and Excel).
· Numeracy skills and cash handling experience.
· A genuine interest in the work of The Donkey Sanctuary.
About the role:
Your principal duties and responsibilities will include –
· Giving a warm welcome to all visitors and engaging them in the charity at every opportunity.
· Selling Donkey World goods, proactively up-sell merchandise and charity products (such as Adopt a Donkey), and promoting all onsite events and activities to members of the public.
· Helping maximise sales in the Gift Shop by maintaining attractive merchandising displays, and ensuring all visitor facilities are presentable to visitors.
· Informing visitors about the donkeys around the site, advising visitors of the work of the charity, answering queries and advising on visitor facilities at Slade House Farm.
· Answering emails and telephone enquiries and booking customer visits.
· Working closely with the Retail Manager and Retail Operations Manager to support the wider strategic commercial plans, carrying out any duty that may be required to fulfil this.
What we offer in return:
Based in Sidmouth, Devon – an Area of Outstanding Natural Beauty – this is a full-time, fixed term contract starting as soon as possible until 30 September 2023, working 37.5 hours per week, between 08.30-17.30, Tuesday-Saturday. Some flexibility will be required to fulfil the needs of the department.
Benefits:
Competitive pension.
Life assurance.
31 days holiday (including Bank holidays), rising to 34 with each full year of service.
Wellbeing team.
Recorded Pilates classes.
Long service awards.
Healthshield plan –
· Reimbursement of some medical expenses up to the specified limits per membership.
· Offers, discounts and cashback on shopping, travel and entertainment from participating outlets.
Free parking.
Subsidised restaurant and shop.
Closing date for completed applications: Monday 3 April 2023.
For further information regarding this role, including application instructions, please copy and paste the following link into your web browser:
https://jobs.thedonkeysanctuary.org.uk/jobs/vacancy/retail-assistant-1313/1331/description/
The Donkey Sanctuary is a Disability Confident Employer.
The Donkey Sanctuary is committed to safeguarding and promoting the welfare of vulnerable people (children and adults), and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.
Job Types: Full-time, Fixed term contract
Contract length: 5-6 months
Salary: £10.90 per hour
Benefits:
- Canteen
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free fitness classes
- Free parking
- Life insurance
- On-site parking
- Sick pay
- Store discount
- Wellness programme
Schedule:
- Weekend availability
Work Location: In person
Application deadline: 03/04/2023
Reference ID: 1313
