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Job description

JOB DESCRIPTION

Retail and Visitor Services Assistant

About Painshill
Painshill is a Grade I listed 18th century landscape garden of international renown, attracting over
100,000 visitors a year. Inspired by landscape paintings and the Grand Tour through Europe, the Hon
Charles Hamilton created Painshill between 1738 and 1773, as a living painting.

After years of neglect, the grounds fell into disrepair and in 1981, Painshill Park Trust was established to restore the landscape to its former glory. A registered charity, Painshill Park Trust is managed by a team of staff and volunteers dedicated to ensuring the history and heritage of
Hamilton’s vision for Painshill can be enjoyed by everyone ‘walking around the work of art’, discovering dramatic follies, calming waters and simply stunning views.

Our staff are part of Painshill’s ambitious plan to drive up visitor numbers and membership through visits to the Landscape, Tea Room and Garden Shop. A programme of ticketed Events throughout the year enhances our portfolio alongside Forest School and children’s seasonal camps, educating and encouraging future generations to enjoy the benefits of nature, history and the outdoors.

Reports to / Line Manager
Visitor Experience & Operations Manager

Working Location
Visitor Centre, Painshill Park Trust Ltd, Cobham, Surrey KT11 1JE.

Working Hours
3 days per week with some weekend work

Salary
£12,900 (pro rata) / £21,500 FTE

Contract Type/Duration
Part Time 6 month contract with possibility to extend

About the Role
Painshill has reached a stage in its evolution where the Trust are now planning for the next stage in its growth. The challenges to be met include developing the visitor experience and associated visitor facilities to ensure the highest quality in all that is undertaken. The Retail and Visitor Services

Assistant is a key role in the structure of Painshill working closely with the Visitor Experience and

Operations Manager to oversee the visitor experience and the retail offer to ensure that every visitor to Painshill has an exceptional day out.

Key Aspects of the Role

Visitor Care and Engagement

• Reporting to the Visitor Experience and Operations Manager to ensure a high quality visitor experience managing aspects such as presentation standards, visitor engagement and excellent levels of customer care
• Leading by example, ensure high standards of customer care for all visitors
• Assist with the Events’ programme staffing as required by the Head of Visitor and

Commercial Operations

• Encourage, listen and respond to all visitor feedback, escalating as required

Volunteer Engagement

• To actively engage with the Painshill Volunteers to boost morale and best working practises
• Promotion of good communication and team working with all staff and volunteers

Retail

• Stocking and restocking shelves. Cleaning and tidying the shop
• Writing and delivering stock/duty manager reports to the Visitor Experience and Operations Manager
• Creating product displays to attract customers
• Assisting customers, scanning items for customers and making sure they have found what they are looking for
• Setting up the shop till in the morning before opening
• Cashing up the till at the end of the day
• Cleaning and maintaining the shop-floor and stockroom(s)
• Monitoring stock levels
• Replenishing shelves when a product is running low
• Communicating with customers, answering all questions they have about products in the shop
• Keeping aware of what types of products are in the shop and making recommendations to customers
• Recommending another shop location or helpful alternative when the shop doesn't carry the product a customer is looking for
• Visual Merchandising
• Deferring to the Visitor Experience and Operations Manager when a customer issue proves too difficult to manage alone
• Following procedures like dress code, customer etiquette, safety regulations and other precautions and requirements
• Engaging in appropriate behaviour at all times, representing the business in a positive light
• Completing tasks as delegated by a senior member of Painshill staff such as the Visitor Experience and Operations Manager or Duty Manager
• Assisting the Visitor Experience and Operations Manager with deliveries, checking in new stock
• Documenting products that customers request & gather any feedback customers may have regarding the shop’s products
• Assisting with twice a year stock takes

General

• Day to day assisting with the Visitor experience, overseeing the till points and till systems where required
• Taking reasonable care for the health & safety of yourself and others who may be affected by your acts or omissions at work including staff, Volunteers and visitors
• Perform other duties and tasks as may reasonably be requested by the Visitor Experience and Operations Manager or the Head of Visitor and Commercial Operations
• Work within the terms and conditions of employment and adhere to the policies and procedures of the Trust
• Flexible working attitude as this role is likely to develop as Painshill continues to grow

Desirable Skills and Experience

• Experience in a customer / visitor facing role
• Experience of working within the heritage/visitor/hospitality/retail sector is desirable
• Ability to deal with the public in face-to-face situations, deliver a high standard of customer care, assess and manage risk and have knowledge of Health and Safety procedures
• Ability to communicate effectively, build relationships with others and work within a team
• Cash handling experience desirable
• Due to the location of Painshill, own transport is recommended

Benefits of working at Painshill

• Being a valued member of the Painshill team
• Discount in the Garden Shop & Tea Room
• Opportunity to walk in the Landscape during work breaks
• Meet like-minded people and make new friends
• Entry to Painshill for each staff member (on non-working days) + one other person (accompanied by the Painshill staff member)
• Training/CPD
• Free onsite Parking

TO APPLY : PLEASE VISIT www.painshill.co.uk/join-our-team AND COMPLETE THE REQUIRED APPLICATION FORM. Only completed application forms will be considered.

PLEASE NOTE: CV's WILL NOT BE ACCEPTED FOR THIS JOB APPLICATION

Job Types: Part-time, Fixed term contract
Contract length: 6 months

Salary: £12,900.00 per year

Benefits:

• Discounted or free food
• On-site parking
• Sick pay
• Store discount

Schedule:

• Day shift
• Weekend availability

Work Location: In person

Application deadline: 20/03/2023